Poor Service

I was in a clinic and my doctor's update was late. My Medical Aid paid some of the accounts from my Day to Day Benefit. It took them days to reverse the transactions. They say every thing has been reversed but the funds hasn't been allocated back to my Day to Day Benefit. I should have over R7000,00 in my Day to Day Benefit.I was discharged from the clinic 26 January 2018 and I've been battling to sort it out since. I've dealt with several people and they keep apologising but do nothing else. My doctor prescribed medication that I should have got on 26 January 2018. I urgently need to see a doctor as I have a urinary track infection. Where is this going to end as Wooltru Medical Aid isn't interested in cleaning up there mess?