Woolworths DNA

All it takes is one rude, negative self important call centre agent to destroy a long established reputation and client relationship . The reason for the call about 20 minutes ago shall remain between myself & Woolworths but the negative and arrogant manner in which the agent conducted herself in the exchange was what prompted this review. When the nature of your call is already negative, do not exacerbate the situation with your barbaric personality and manners the likes of which I have last witnessed in a government medical institution. Speaking "over" your client. Not letting your client speak. These attributes are more at home in a mortuary and are not what is expected of a Woolworths staff member or contractor. A simple oversight should NOT warrant threats of any nature. Sadly simple training, it seems, would not suffice... Simply pray this person does not get to deal with more of your clients, Woolworths.