Wood N Beds / Dwaine Bannister — Nearly 2 Months, No Delivery, SAPS Case Opened

Would not recommend Dwaine Bannister from Wood N Beds under any circumstances.

I ordered a King XL bed base and paid my deposit after being told there was a 4 week lead time. Dwaine confirmed in writing that the order would be ready by 9 May. From there it became one excuse after another.

At one point, when I asked if the bed could be completed earlier because I was moving, Dwaine told me it could happen if I paid the outstanding balance upfront, despite his own invoice stating COD. I refused, and he acknowledged that my position was fair. I was then promised the following delivery dates, every single one of which was missed with no prior warning:

9 May (original agreed date) 16 May — workers "never pitched", told to expect Monday 28 May — told to expect the next day 29 May — no delivery, no communication 30 May — no delivery, no communication despite multiple follow-ups 31 May — personally committed to delivering the next day 1 June — after three follow-up messages, Dwaine admitted for the first time that he had not even inspected the bed himself. My husband offered to collect same day; instead we were given 11am on 2 June. 2 June — 11am passed with no contact. Told again the workers hadn't shown up.

As of today, nearly four weeks after the original missed deadline, the bed still has not been delivered.

Every time I asked for progress photos or proper updates, there was another explanation or delay. Communication only ever happened after deadlines had already passed, never before. I have already sent a Letter of Demand and opened a ******** case with SAPS Ocean View (CAS 74/5/2026). I am aware that other customers have independently lodged complaints about Wood N Beds through the same channels. And I strongly urge anyone to get in touch with me to add to the case file. I tried to be patient and reasonable for weeks. I would strongly urge anyone considering Wood N Beds to look elsewhere.