Wooden It Be Awesome – My experience

Wooden It Be Awesome – My experience

I placed an order with Wooden It Be Awesome on 13 July 2026 and paid a 50% deposit. According to my invoice, the stated delivery timeframe was 15–25 working days. I was also informed via voice note that they would try to complete the order within 15 working days.

I followed up once a week regarding the progress of my order, and as the expected delivery date continued to pass, I followed up a few additional times to find out when my furniture would be ready. The delivery date continued to be delayed, and I eventually waited approximately 45 working days before receiving my furniture.

I was later informed that my furniture would not be loaded for delivery unless I paid the outstanding balance. I paid the balance, and the furniture was eventually delivered.

Unfortunately, I was extremely disappointed with the condition of the furniture upon delivery.

I paid approximately R8 000 for the set, and the following issues were present:

- Two pieces arrived damaged, including broken corners. - There were numerous visible scratches and marks. - There were several areas where the paint had chipped or come off. - Some of the marks were clearly visible and had not been touched up.

I immediately sent photographs and evidence of the damage and defects to the owner.

I then requested a small amount of the matching paint so that I could repair the cosmetic damage myself. I was informed that the paint had been specially mixed and that ordinary grey paint would not match.

It has now been approximately three weeks, and despite following up regularly, I still have not received the paint. I continue to receive different explanations regarding why it has not yet been provided.

I understand that damage can occur during courier delivery, and I am not blaming the business for damage caused during transportation. However, I do expect the matter to be handled and resolved within a reasonable timeframe, especially after the extended waiting period and the amount paid for the furniture.

My disappointment is particularly significant because I waited much longer than the original delivery timeframe and expected the furniture to arrive in good condition or, where damage occurred, for the matter to be resolved promptly.

I have retained photographs, videos, messages and other correspondence relating to the order, delivery and defects, and these can be provided if required.

I am posting this review to accurately document my personal experience with this order and to make other potential customers aware of what I experienced before placing an order.

I would still appreciate the outstanding issue being resolved by providing the correct matching paint so that I can repair the affected areas.

Amount paid: Approximately R8 000 Order date: 13 July 2026 Delivery: Approximately 45 working days later