BB
B B

1 reviews | Active since Nov 2016

02 Nov 2016, 20:36

You are disgusting - how can you keep on doing this to me?

<p>I begged and pleaded you over the phone not to take the full amount owed - it is my entire salary. I have been begging and pleading for months for you not to do this but every month you deduct the full amount I owe and it is my entire salary! I have begged for a repayment plan but I am just ignored and you take my entire salary and I have to take another loan to survive</p> <p> </p> <p>Your agent calls me on Monday, I explain this to her as I have been doing via email for months - I dont have money for airtime so I cannot call and have been asking for weeks for someone to contact me for a payment arrangement.</p> <p> </p> <p>She promises to help and call me within 24 - 48 hours. No-one bothered calling me and tonight, my salary comes in - and guess what - your debit order was sitting and waiting like it does every month and I am back where I started - YOU TOOK MY ENTIRE SALARY AGAIN - having to take ANOTHER LOAN from you just to survive because you just do this to me EVERY month?!?!</p> <p> </p> <p>What, and now because I have been struggling, as you know very well I have dozens of emails telling you this, I will apply for a loan from you again to survive the month and you will deny me because this was one was repaid late. Thanks Wonga - you were a great help and I am now totally *****ed!! How will I survive? You have records of the dozens of emails I sent begging and pleading you not to keep on doing this to me</p>

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Replies (4)
BB
B B's update02 Nov 2016, 20:42
Reviewer Update

What a joke, from your home page:

We're flexible
You can save interest by repaying your short term loan early. If things go wrong, we're here to help you find a solution.

We're committed to you
We lend responsibly, treat our customers fairly, and help people make sense of their money.

Wonga
Wonga's reply03 Nov 2016, 10:02
Official

Hi Bryon

We are mortified and truly sorry for the service you delivered. This is not acceptable and we are ensuring we put everything right, as quickly as possible, for you. We are taking full accountability on this and are ensuring we learn from this mistake.

I know that Carl has made the appropriate arrangements with you, to resolve the issue today. We will keep in contact until you are 100% happy with the outcome. We are so sorry once again

Thank you

The Wonga Team

BB
B B's update08 Nov 2016, 09:02
Reviewer Update

Hi there,

Carl who called me and championed my case was one of the best representitives I have ever met. Thank you Carl for sorting this out for me and helping me to get a repayment schedule that will allow me to pay off this loan.

Thank you!!!

Wonga
Wonga's reply09 Nov 2016, 15:24
Official

Hi Again

A big thank you for your amazing feedback. We are so delighted that we were able to resolve your concern and thank you for allowing us the opportunity to turn this around for you.

Kind Regards

The Wonga Team