CD
Carolina D
1 reviews | Active since Oct 2024
16 Oct 2024, 10:04
wrong payment
I made a loan in 2022 I actually paid the loan even before the deduction date, it seems like I used the wrong reference number and ever since this has been affecting my credit score. I have called numerous times and even forwarded my proof of payment, and they can't seem to help me two years later.
Helpful (0)
Replies (2)0
Replies (2)
Wonga's replyOfficial
16 Oct 2024, 10:49 Hi Carolina
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We would like to help resolve your query
Please refer to the email that we sent to you on your registered email and send us a proof of payment showing the details below so we may trace your payment urgently.
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made to
- The reference used on the payment
- The date the payment was made
- The total amount of the payment made
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We would like to help resolve your query
Please refer to the email that we sent to you on your registered email and send us a proof of payment showing the details below so we may trace your payment urgently.
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made to
- The reference used on the payment
- The date the payment was made
- The total amount of the payment made
Thanks
The Wonga Team.
Wonga's reply16 Oct 2024, 10:49
Official
Hi Carolina
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We would like to help resolve your query
Please refer to the email that we sent to you on your registered email and send us a proof of payment showing the details below so we may trace your payment urgently.
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made to
- The reference used on the payment
- The date the payment was made
- The total amount of the payment made
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
We would like to help resolve your query
Please refer to the email that we sent to you on your registered email and send us a proof of payment showing the details below so we may trace your payment urgently.
- The name, and registration details of the bank or financial institution who processed your payment
- The Wonga bank account number into which the payment was made to
- The reference used on the payment
- The date the payment was made
- The total amount of the payment made
Thanks
The Wonga Team.
CD
Carolina D's updateReviewer Update
12 Dec 2024, 17:40Good day after this review. Up till today they haven’t refunded me they keep on telling me that they waiting for management to locate my payment and no communication whatsoever from this company when they demanded the money they contacted me everyday now they can’t refund my second payment.
CD
Carolina D's update12 Dec 2024, 17:40
Reviewer Update
Good day after this review. Up till today they haven’t refunded me they keep on telling me that they waiting for management to locate my payment and no communication whatsoever from this company when they demanded the money they contacted me everyday now they can’t refund my second payment.