TZ
Thabisa Z
1 reviews | Active since Aug 2020
07 Aug 2025, 05:17
Wrong debit order date
I have a loan with Wonga debit date is 28 of every month. I paid my second installment last month and August 28 will be my last installment. I woke up today with a -minus debit order from them unfortunately there were no funds in my account and Im asking myself if I have funds there it means they will take them . As I see the reviews from their customers it's bad and many of the customers are complaining about being double debited from them. Their debit date is 28 of the month so what they want now?My I'd no is ***
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Replies (4)
Wonga's replyOfficial
07 Aug 2025, 10:22Hi Thabisa,
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
We have received your Capitec payment of R1011.43 on the 26th of July. Your monthly debit order for the 28th was already submitted to the banks for collection at that time.
We are not able to cancel it or stop it from collecting.
We hope this helps to solve your query
Thanks
The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
We have received your Capitec payment of R1011.43 on the 26th of July. Your monthly debit order for the 28th was already submitted to the banks for collection at that time.
We are not able to cancel it or stop it from collecting.
We hope this helps to solve your query
Thanks
The Wonga Team
Wonga's reply07 Aug 2025, 10:22
Official
Hi Thabisa,
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
We have received your Capitec payment of R1011.43 on the 26th of July. Your monthly debit order for the 28th was already submitted to the banks for collection at that time.
We are not able to cancel it or stop it from collecting.
We hope this helps to solve your query
Thanks
The Wonga Team
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
We have received your Capitec payment of R1011.43 on the 26th of July. Your monthly debit order for the 28th was already submitted to the banks for collection at that time.
We are not able to cancel it or stop it from collecting.
We hope this helps to solve your query
Thanks
The Wonga Team
TZ
Thabisa Z's updateReviewer Update
07 Aug 2025, 10:26So why you debit yesterday the 06 th ? where's your debit order date is 28th?
TZ
Thabisa Z's update07 Aug 2025, 10:26
Reviewer Update
So why you debit yesterday the 06 th ? where's your debit order date is 28th?
TZ
Thabisa Z's updateReviewer Update
07 Aug 2025, 10:28So why you debit yesterday the 06 th ? where's your debit order date is 28th?
TZ
Thabisa Z's update07 Aug 2025, 10:28
Reviewer Update
So why you debit yesterday the 06 th ? where's your debit order date is 28th?
Wonga's replyOfficial
08 Aug 2025, 09:02Hi Thabisa
This is because the debit order has not been returned by the bank yet and is tracking your bank account.
Our debit orders track for 10 days before they are returned as unpaid
Thanks
The Wonga Team
This is because the debit order has not been returned by the bank yet and is tracking your bank account.
Our debit orders track for 10 days before they are returned as unpaid
Thanks
The Wonga Team
Wonga's reply08 Aug 2025, 09:02
Official
Hi Thabisa
This is because the debit order has not been returned by the bank yet and is tracking your bank account.
Our debit orders track for 10 days before they are returned as unpaid
Thanks
The Wonga Team
This is because the debit order has not been returned by the bank yet and is tracking your bank account.
Our debit orders track for 10 days before they are returned as unpaid
Thanks
The Wonga Team