BK
Bongiwe K
1 reviews | Active since Jun 2018
29 Jul 2019, 08:28
wrong balance
Dear Wonga I woke up to check my account this morning and its states I havent paid moneys they you collected on Friday? and the money went off my account I am so disappointed as I have been with you for years and this has never happened . please sort out my account right away! ***
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
30 Jul 2019, 08:00Hi Bongiwe,
We're sorry to hear that your account has not been updated after payment was debited.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
We're sorry to hear that your account has not been updated after payment was debited.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
Best regards,
Wonga's reply30 Jul 2019, 08:00
Official
Hi Bongiwe,
We're sorry to hear that your account has not been updated after payment was debited.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
We're sorry to hear that your account has not been updated after payment was debited.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
Best regards,
BK
Bongiwe K's updateReviewer Update
30 Jul 2019, 09:06Dear Wonga
Thank you for all your help, you were extremely helpful and efficient with all your responses.
and To Sonia you deserve 5 starts for your professional assistance.
HAPPY CUSTOMER:):):):)
Thank you for all your help, you were extremely helpful and efficient with all your responses.
and To Sonia you deserve 5 starts for your professional assistance.
HAPPY CUSTOMER:):):):)
BK
Bongiwe K's update30 Jul 2019, 09:06
Reviewer Update
Dear Wonga
Thank you for all your help, you were extremely helpful and efficient with all your responses.
and To Sonia you deserve 5 starts for your professional assistance.
HAPPY CUSTOMER:):):):)
Thank you for all your help, you were extremely helpful and efficient with all your responses.
and To Sonia you deserve 5 starts for your professional assistance.
HAPPY CUSTOMER:):):):)
Wonga's replyOfficial
30 Jul 2019, 09:11We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Thank You
The Wonga Team
Kindly re-rate our service and have a great day further.
Thank You
The Wonga Team
Best regards,
Wonga's reply30 Jul 2019, 09:11
Official
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Thank You
The Wonga Team
Kindly re-rate our service and have a great day further.
Thank You
The Wonga Team
Best regards,
BK
Bongiwe K's updateReviewer Update
30 Jul 2019, 09:23I have been staring at my page for a while now looking for the re rate or convert button and for the life of me I cannot seen to find it and I really want to re rate your service?
Please help if you can
you deserve the 5 stars
Please help if you can
you deserve the 5 stars
BK
Bongiwe K's update30 Jul 2019, 09:23
Reviewer Update
I have been staring at my page for a while now looking for the re rate or convert button and for the life of me I cannot seen to find it and I really want to re rate your service?
Please help if you can
you deserve the 5 stars
Please help if you can
you deserve the 5 stars
BK
Bongiwe K's updateReviewer Update
30 Jul 2019, 14:01Dear Wonga
please note I have just received a text message from Blake for a collecting regarding the above.
I sincerely hope this unfortunate situation is with the credit B now and reflecting bad on my name.
Please contact Black collection and let them know I was handed over by mistake.
Looking forward to your reply
please note I have just received a text message from Blake for a collecting regarding the above.
I sincerely hope this unfortunate situation is with the credit B now and reflecting bad on my name.
Please contact Black collection and let them know I was handed over by mistake.
Looking forward to your reply
BK
Bongiwe K's update30 Jul 2019, 14:01
Reviewer Update
Dear Wonga
please note I have just received a text message from Blake for a collecting regarding the above.
I sincerely hope this unfortunate situation is with the credit B now and reflecting bad on my name.
Please contact Black collection and let them know I was handed over by mistake.
Looking forward to your reply
please note I have just received a text message from Blake for a collecting regarding the above.
I sincerely hope this unfortunate situation is with the credit B now and reflecting bad on my name.
Please contact Black collection and let them know I was handed over by mistake.
Looking forward to your reply
BK
Bongiwe K's updateReviewer Update
30 Jul 2019, 14:09TEXT.PNG 1.83 MB
BK
Bongiwe K's update30 Jul 2019, 14:09
Reviewer Update
TEXT.PNG 1.83 MB
Wonga's replyOfficial
30 Jul 2019, 14:31Thanks for bringing this to our attention.
We will investigate this matter and revert back to you soon.
We will investigate this matter and revert back to you soon.
Best regards,
Wonga's reply30 Jul 2019, 14:31
Official
Thanks for bringing this to our attention.
We will investigate this matter and revert back to you soon.
We will investigate this matter and revert back to you soon.
Best regards,