BJ
Bianca J
1 reviews | Active since Apr 2013
23 Sept 2019, 17:30
WORST SERVICE EVER!!!!! THEY ARE LOOKING FOR REASON TO GET MORE MONEY OUT OF YOU AND YOU SUFFERING FINANCIALLY!!! DONT USE THEM
I have recently changed banks as I have credit products with my new bank and hence I am doing a home loan through them its just easier ensuring my credit record stays intact and my debt is paid. All my credit providers changed debit orders to my new bank without any issue, though Wonga is refusing to, resulting having RD's on what is now to be my old account, and return debit order fees on my bank account as well as the money that has to be paid to Wonga for not being able to collect the payment from my account. I AM HERE WANTING TO CHANGE MY BANKING DETAILS but YOU REFUSE!!!!!!! This is not only affecting me financially but you are harming my credit scoring!!!!!!!!! And PAYMENT PROFILE!!!!!!!!!
Helpful (0)
Replies (8)0
Replies (8)
Wonga's replyOfficial
25 Sept 2019, 08:14Hi Bianca,
Thank you for contacting us in order to have your bank account information updated.
We're sorry that we're unable to process this change while you have a live loan.
Sonja from our Customer Resolutions team will contact you immediately and explain in detail the reason why our system is unable to update your details.
Thank You
The Wonga Team
Thank you for contacting us in order to have your bank account information updated.
We're sorry that we're unable to process this change while you have a live loan.
Sonja from our Customer Resolutions team will contact you immediately and explain in detail the reason why our system is unable to update your details.
Thank You
The Wonga Team
Wonga's reply25 Sept 2019, 08:14
Official
Hi Bianca,
Thank you for contacting us in order to have your bank account information updated.
We're sorry that we're unable to process this change while you have a live loan.
Sonja from our Customer Resolutions team will contact you immediately and explain in detail the reason why our system is unable to update your details.
Thank You
The Wonga Team
Thank you for contacting us in order to have your bank account information updated.
We're sorry that we're unable to process this change while you have a live loan.
Sonja from our Customer Resolutions team will contact you immediately and explain in detail the reason why our system is unable to update your details.
Thank You
The Wonga Team
Wonga's replyOfficial
25 Sept 2019, 08:28We contacted you now, however, we're unable to get hold of you as your mobile phone goes straight to voicemail.
Please provide us with a preferred call back time so we can assist you further.
Please provide us with a preferred call back time so we can assist you further.
Wonga's reply25 Sept 2019, 08:28
Official
We contacted you now, however, we're unable to get hold of you as your mobile phone goes straight to voicemail.
Please provide us with a preferred call back time so we can assist you further.
Please provide us with a preferred call back time so we can assist you further.
BJ
Bianca J's updateReviewer Update
25 Sept 2019, 09:53Hi,
You are welcome to try continue to contact me on the number provided to you. I have not received a call though and my phone is on. Am awaiting your call.
You are welcome to try continue to contact me on the number provided to you. I have not received a call though and my phone is on. Am awaiting your call.
BJ
Bianca J's update25 Sept 2019, 09:53
Reviewer Update
Hi,
You are welcome to try continue to contact me on the number provided to you. I have not received a call though and my phone is on. Am awaiting your call.
You are welcome to try continue to contact me on the number provided to you. I have not received a call though and my phone is on. Am awaiting your call.
Wonga's replyOfficial
25 Sept 2019, 14:44Thank you for chatting to Sonja.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Wonga's reply25 Sept 2019, 14:44
Official
Thank you for chatting to Sonja.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
BJ
Bianca J's updateReviewer Update
25 Sept 2019, 15:32Whoever is replying here, clearly did not get the message properly from Sonja, you did not resolve my query and apparently cannot.
For anyone reading this for research purposes, DO NOT apply with Wonga. I am still waiting for the terms and conditions Sonja so badly through in my face over the phone. You will have problems forever and end up paying more to pay of your loan than what they initially required. DONT fall in their traps. Be aware and be careful.
The ignorance above says it all, I made sure I told Sonja to not post here that it has been resolved, because it has not been resolved. Yet they did it... DONT USE WONGA!!!!
For anyone reading this for research purposes, DO NOT apply with Wonga. I am still waiting for the terms and conditions Sonja so badly through in my face over the phone. You will have problems forever and end up paying more to pay of your loan than what they initially required. DONT fall in their traps. Be aware and be careful.
The ignorance above says it all, I made sure I told Sonja to not post here that it has been resolved, because it has not been resolved. Yet they did it... DONT USE WONGA!!!!
BJ
Bianca J's update25 Sept 2019, 15:32
Reviewer Update
Whoever is replying here, clearly did not get the message properly from Sonja, you did not resolve my query and apparently cannot.
For anyone reading this for research purposes, DO NOT apply with Wonga. I am still waiting for the terms and conditions Sonja so badly through in my face over the phone. You will have problems forever and end up paying more to pay of your loan than what they initially required. DONT fall in their traps. Be aware and be careful.
The ignorance above says it all, I made sure I told Sonja to not post here that it has been resolved, because it has not been resolved. Yet they did it... DONT USE WONGA!!!!
For anyone reading this for research purposes, DO NOT apply with Wonga. I am still waiting for the terms and conditions Sonja so badly through in my face over the phone. You will have problems forever and end up paying more to pay of your loan than what they initially required. DONT fall in their traps. Be aware and be careful.
The ignorance above says it all, I made sure I told Sonja to not post here that it has been resolved, because it has not been resolved. Yet they did it... DONT USE WONGA!!!!
BJ
Bianca J's updateReviewer Update
26 Sept 2019, 14:09And then you try to take of another payment again??? Why???
And then an Extra R100 for you not being able to take of the second NOT DUE payment??? Reverse your **** out of my account immediately or I will open a case of theft! Your terms and conditions I STILL DID NOT RECEIVE probably DOESNT STATE that you will be taking double payments every month too?
And then an Extra R100 for you not being able to take of the second NOT DUE payment??? Reverse your **** out of my account immediately or I will open a case of theft! Your terms and conditions I STILL DID NOT RECEIVE probably DOESNT STATE that you will be taking double payments every month too?
BJ
Bianca J's update26 Sept 2019, 14:09
Reviewer Update
And then you try to take of another payment again??? Why???
And then an Extra R100 for you not being able to take of the second NOT DUE payment??? Reverse your **** out of my account immediately or I will open a case of theft! Your terms and conditions I STILL DID NOT RECEIVE probably DOESNT STATE that you will be taking double payments every month too?
And then an Extra R100 for you not being able to take of the second NOT DUE payment??? Reverse your **** out of my account immediately or I will open a case of theft! Your terms and conditions I STILL DID NOT RECEIVE probably DOESNT STATE that you will be taking double payments every month too?
Wonga's replyOfficial
27 Sept 2019, 14:21Hi Bianca,
Our Complaints Manager just contacted you thrice, however, your phone goes straight to voicemail.
The bank statement you provided Sonja is not clear and does not reflect that the failed debit order indicates Wonga as reference.
Please provide us with a bank statement from the internal bank system which reflects Wonga as reference for the debit order attempts and debit order failures.
Thank You
The Wonga Team
Our Complaints Manager just contacted you thrice, however, your phone goes straight to voicemail.
The bank statement you provided Sonja is not clear and does not reflect that the failed debit order indicates Wonga as reference.
Please provide us with a bank statement from the internal bank system which reflects Wonga as reference for the debit order attempts and debit order failures.
Thank You
The Wonga Team
Wonga's reply27 Sept 2019, 14:21
Official
Hi Bianca,
Our Complaints Manager just contacted you thrice, however, your phone goes straight to voicemail.
The bank statement you provided Sonja is not clear and does not reflect that the failed debit order indicates Wonga as reference.
Please provide us with a bank statement from the internal bank system which reflects Wonga as reference for the debit order attempts and debit order failures.
Thank You
The Wonga Team
Our Complaints Manager just contacted you thrice, however, your phone goes straight to voicemail.
The bank statement you provided Sonja is not clear and does not reflect that the failed debit order indicates Wonga as reference.
Please provide us with a bank statement from the internal bank system which reflects Wonga as reference for the debit order attempts and debit order failures.
Thank You
The Wonga Team
Wonga's replyOfficial
30 Sept 2019, 13:55Hi Bianca,
We've contacted you again, however, were unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time and/or alternative contact number so we can assist you further.
Thank You
The Wonga Team
We've contacted you again, however, were unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time and/or alternative contact number so we can assist you further.
Thank You
The Wonga Team
Wonga's reply30 Sept 2019, 13:55
Official
Hi Bianca,
We've contacted you again, however, were unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time and/or alternative contact number so we can assist you further.
Thank You
The Wonga Team
We've contacted you again, however, were unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time and/or alternative contact number so we can assist you further.
Thank You
The Wonga Team