MM
Mpho M
1 reviews | Active since Jun 2018
29 Apr 2021, 08:36
Worst service ever
I have numerous attempts to get my prescribed letter for account ***. Debtsafe has contacted Wonga too but it's approaching 2months with one issue that is inconveniencing my life. Your agents are clueless and can't help or even get back to me or respond to numerous emails I have sent. My life is on hold because of this prescribed letter for an account that is older than 5years which is ******* as per NCR regulations. Your legal department is also not assisting and I'm starting to wonder of they even exist
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
29 Apr 2021, 08:53Hi Mpho,
We humbly apologize for any inconvenience caused.
We have reviewed your account and upon investigation
we can confirm that your prescribed letter was emailed
to your registered email address on the 15 of April 2021.
The prescribed letter was emailed
to ***.
Kind Regards
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed your account and upon investigation
we can confirm that your prescribed letter was emailed
to your registered email address on the 15 of April 2021.
The prescribed letter was emailed
to ***.
Kind Regards
The Wonga Team.
Wonga's reply29 Apr 2021, 08:53
Official
Hi Mpho,
We humbly apologize for any inconvenience caused.
We have reviewed your account and upon investigation
we can confirm that your prescribed letter was emailed
to your registered email address on the 15 of April 2021.
The prescribed letter was emailed
to ***.
Kind Regards
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed your account and upon investigation
we can confirm that your prescribed letter was emailed
to your registered email address on the 15 of April 2021.
The prescribed letter was emailed
to ***.
Kind Regards
The Wonga Team.
Wonga's replyOfficial
29 Apr 2021, 11:11Hi Mpho,
Thank you for the clarity.
We have now escalated your account for further investigation
and will feed back to you as soon as our investigation is
concluded.
Thank you for your patience.
The Wonga Team.
Thank you for the clarity.
We have now escalated your account for further investigation
and will feed back to you as soon as our investigation is
concluded.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Apr 2021, 11:11
Official
Hi Mpho,
Thank you for the clarity.
We have now escalated your account for further investigation
and will feed back to you as soon as our investigation is
concluded.
Thank you for your patience.
The Wonga Team.
Thank you for the clarity.
We have now escalated your account for further investigation
and will feed back to you as soon as our investigation is
concluded.
Thank you for your patience.
The Wonga Team.
MM
Mpho M's updateReviewer Update
29 Apr 2021, 11:39When should I expect feedback because it's going for 2months now and on a daily basis I send emails with no response
MM
Mpho M's update29 Apr 2021, 11:39
Reviewer Update
When should I expect feedback because it's going for 2months now and on a daily basis I send emails with no response
Wonga's replyOfficial
29 Apr 2021, 11:45Hi Mpho,
We have escalated your account to the relevant
department that specializes in prescribed debt.
We unfortunately, do not have a turn around time as
an investigation process in under way.
We will feed back to you as soon as we have
concluded our investigation.
Kind Regards
The Wonga Team.
We have escalated your account to the relevant
department that specializes in prescribed debt.
We unfortunately, do not have a turn around time as
an investigation process in under way.
We will feed back to you as soon as we have
concluded our investigation.
Kind Regards
The Wonga Team.
Wonga's reply29 Apr 2021, 11:45
Official
Hi Mpho,
We have escalated your account to the relevant
department that specializes in prescribed debt.
We unfortunately, do not have a turn around time as
an investigation process in under way.
We will feed back to you as soon as we have
concluded our investigation.
Kind Regards
The Wonga Team.
We have escalated your account to the relevant
department that specializes in prescribed debt.
We unfortunately, do not have a turn around time as
an investigation process in under way.
We will feed back to you as soon as we have
concluded our investigation.
Kind Regards
The Wonga Team.