1 reviews | Active since Dec 2021
Worst Service Ever!!
I have had a major issue with wonga as they are not resolving my issue. I have paid my monthly payment on my account earlier than the debit order and when I proceeded to open my account it told me that my next payment date is the 25th of May 2022 they still proceeded to debit my account and told me that as per their agreement they will still debit my account and my term will be shortened. I then proceeded to try and reverse my debit order and they blocked my bank from doing so. This utter disgust from an institution is appalling and I will never use them again and I will never recommend them to anyone. I want a representative to call me from the accounts department in the next 10min As I want a refund with immediate effect because I have been trying to get ahold of them the entire day but my line has been cut numerous times as well as sent numerous emails to them
We sincerely apologize for the inconvenience caused.
We can confirm that our finance team has processed an urgent refund,
and your bank should clear the funds in the next 24 working hours.
Our standard turn around time for all refund requests is 24-48 working hours,
but we can confirm that we have marked the refund request as urgent
and it was processed successfully.
We have requested a curtesy call from one of our finance specialists and
you will be contacted shortly.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We can confirm that our finance team has processed an urgent refund,
and your bank should clear the funds in the next 24 working hours.
Our standard turn around time for all refund requests is 24-48 working hours,
but we can confirm that we have marked the refund request as urgent
and it was processed successfully.
We have requested a curtesy call from one of our finance specialists and
you will be contacted shortly.
Thank you for your patience.
The Wonga Team.