Worst Service Ever

This is probably the worst Customer Service i have experienced. I have been trying to resolve an issue with Wonga via email for a month now. I've been receiving inconsistent answers from them via vague emails. I asked for the Managers details twice, and the second time i received a response that asked me for my details again, which tells me that my query has been closed. So let me pose a question: HOW THE HELL DO YOU CLOSE A QUERY THAT HAS NOT BEEN RESOLVED??????

Now, a month later, i had to resort to coming on Hello Peter, to get a query resolved that should have been sorted out in a day or two. If you have a department that deals with complaints on this platform, have somebody email me as the nature of my job does not allow me to answer my phone during the day.