SZ
Simphiwe Z
1 reviews | Active since Jul 2014
20 Apr 2022, 08:12
Worst service ever
I have app**** for a loan from Monday, it was approved Monday and as per their message says it will be allocated in 48 hours, it's been more than 48 hours, i called in i find a rude agent who does not care, sounds like we should accept the funds or not, worst service. Now i know how it feels to be using their funds. I needed the funds but after this chat, they can cancel their loan I'll take the funds with fnb. Useless service, please stop also sending me emails, i will never be your client anymore. No thank you
Helpful (0)
Replies (8)0
Replies (8)
Wonga's replyOfficial
20 Apr 2022, 08:21Hi Simphiwe,
We humbly apologize for any inconvenience caused.
We can confirm that the funds is currently on it's way to your account.
It takes 24-48 working hours for the funds to reflect.
Unfortunately we do not fund weekends or public holidays.
Should you wish to cancel after the funds reflect in your account,
you transfer the funds back to Wonga, send proof of payment and give us
a call in order for us to cancel your loan.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that the funds is currently on it's way to your account.
It takes 24-48 working hours for the funds to reflect.
Unfortunately we do not fund weekends or public holidays.
Should you wish to cancel after the funds reflect in your account,
you transfer the funds back to Wonga, send proof of payment and give us
a call in order for us to cancel your loan.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Apr 2022, 08:21
Official
Hi Simphiwe,
We humbly apologize for any inconvenience caused.
We can confirm that the funds is currently on it's way to your account.
It takes 24-48 working hours for the funds to reflect.
Unfortunately we do not fund weekends or public holidays.
Should you wish to cancel after the funds reflect in your account,
you transfer the funds back to Wonga, send proof of payment and give us
a call in order for us to cancel your loan.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that the funds is currently on it's way to your account.
It takes 24-48 working hours for the funds to reflect.
Unfortunately we do not fund weekends or public holidays.
Should you wish to cancel after the funds reflect in your account,
you transfer the funds back to Wonga, send proof of payment and give us
a call in order for us to cancel your loan.
Thank you for your patience.
The Wonga Team.
SZ
Simphiwe Z's updateReviewer Update
20 Apr 2022, 08:26I have proof of the wording in your statement, it says can take 48 hours to reflect depending on the bank. Why are you misleading us, then come back with an i don't care attitude and tell us that it's 48 working hours? Why on the statement where it says the funds are on its way it does not state what you are saying now? Why do u tell us after we have waited for so long only to be given this terrible service, you hang up phones on clients. You tell us of sending emails, that you never respond? Why?
SZ
Simphiwe Z's update20 Apr 2022, 08:26
Reviewer Update
I have proof of the wording in your statement, it says can take 48 hours to reflect depending on the bank. Why are you misleading us, then come back with an i don't care attitude and tell us that it's 48 working hours? Why on the statement where it says the funds are on its way it does not state what you are saying now? Why do u tell us after we have waited for so long only to be given this terrible service, you hang up phones on clients. You tell us of sending emails, that you never respond? Why?
SZ
Simphiwe Z's updateReviewer Update
20 Apr 2022, 08:46Did you even listen to the call and hear how the agent was speaking or are you the same person i was speaking to on the phone
SZ
Simphiwe Z's update20 Apr 2022, 08:46
Reviewer Update
Did you even listen to the call and hear how the agent was speaking or are you the same person i was speaking to on the phone
Wonga's replyOfficial
20 Apr 2022, 09:13Hi Simphiwe,
Thank you for your response.
We can confirm that we will be investigating what transpired on the call and can assure you
that it will be taken up internally as that is not the Wonga way!
We can confirm that there was a delay in the funding due to the public holidays and weekends
but on Approval of your Wonga loan we release the funds into your bank account and your bank
can take 24-48 working hours to avail the funds into your bank account.
We apologize for the service you have received and we hope you can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we will be investigating what transpired on the call and can assure you
that it will be taken up internally as that is not the Wonga way!
We can confirm that there was a delay in the funding due to the public holidays and weekends
but on Approval of your Wonga loan we release the funds into your bank account and your bank
can take 24-48 working hours to avail the funds into your bank account.
We apologize for the service you have received and we hope you can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
Wonga's reply20 Apr 2022, 09:13
Official
Hi Simphiwe,
Thank you for your response.
We can confirm that we will be investigating what transpired on the call and can assure you
that it will be taken up internally as that is not the Wonga way!
We can confirm that there was a delay in the funding due to the public holidays and weekends
but on Approval of your Wonga loan we release the funds into your bank account and your bank
can take 24-48 working hours to avail the funds into your bank account.
We apologize for the service you have received and we hope you can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we will be investigating what transpired on the call and can assure you
that it will be taken up internally as that is not the Wonga way!
We can confirm that there was a delay in the funding due to the public holidays and weekends
but on Approval of your Wonga loan we release the funds into your bank account and your bank
can take 24-48 working hours to avail the funds into your bank account.
We apologize for the service you have received and we hope you can restore the faith you had in Wonga.
Thank you for your patience.
The Wonga Team.
SZ
Simphiwe Z's updateReviewer Update
20 Apr 2022, 18:56Good day it's been more than 48hours working hours, it's been more than 72 hours waiting. All you have said it's just lies. The is no faith that's restored in lies, you making customers fools they have to wait and beg and worse you treat them like trash, based on the delay and me not receiving any funds, your calculations of interest are incorrect and it would make sense if your calculated them properly as due to your delay and please kindly advise if you failing to keep up to your word of 48hours. It's been more than 48hours, if you capable of providing a service can you advise when and stop with the lies. It's the last time i use your pathetic services. This is not how you treat people or clients.
SZ
Simphiwe Z's update20 Apr 2022, 18:56
Reviewer Update
Good day it's been more than 48hours working hours, it's been more than 72 hours waiting. All you have said it's just lies. The is no faith that's restored in lies, you making customers fools they have to wait and beg and worse you treat them like trash, based on the delay and me not receiving any funds, your calculations of interest are incorrect and it would make sense if your calculated them properly as due to your delay and please kindly advise if you failing to keep up to your word of 48hours. It's been more than 48hours, if you capable of providing a service can you advise when and stop with the lies. It's the last time i use your pathetic services. This is not how you treat people or clients.
Wonga's replyOfficial
21 Apr 2022, 08:13Hi Simphiwe,
Thank you for your response.
Once again all we can do is apologize for the inconvenience caused.
We have been notified by our technical team that there are delays in all pay outs.
Our technical team has been investigating why the funds was not disbursed and cleared
and can confirm all customers that app**** from the 14th - 18th of April has been affected.
We can also confirm that communication Text messages and a banner has been placed
on our Wonga website confirming the technical issue.
It is unknown when the funds will be available but communication will
be sent once the investigation has been concluded.
We sincerely do apologize.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Once again all we can do is apologize for the inconvenience caused.
We have been notified by our technical team that there are delays in all pay outs.
Our technical team has been investigating why the funds was not disbursed and cleared
and can confirm all customers that app**** from the 14th - 18th of April has been affected.
We can also confirm that communication Text messages and a banner has been placed
on our Wonga website confirming the technical issue.
It is unknown when the funds will be available but communication will
be sent once the investigation has been concluded.
We sincerely do apologize.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Apr 2022, 08:13
Official
Hi Simphiwe,
Thank you for your response.
Once again all we can do is apologize for the inconvenience caused.
We have been notified by our technical team that there are delays in all pay outs.
Our technical team has been investigating why the funds was not disbursed and cleared
and can confirm all customers that app**** from the 14th - 18th of April has been affected.
We can also confirm that communication Text messages and a banner has been placed
on our Wonga website confirming the technical issue.
It is unknown when the funds will be available but communication will
be sent once the investigation has been concluded.
We sincerely do apologize.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Once again all we can do is apologize for the inconvenience caused.
We have been notified by our technical team that there are delays in all pay outs.
Our technical team has been investigating why the funds was not disbursed and cleared
and can confirm all customers that app**** from the 14th - 18th of April has been affected.
We can also confirm that communication Text messages and a banner has been placed
on our Wonga website confirming the technical issue.
It is unknown when the funds will be available but communication will
be sent once the investigation has been concluded.
We sincerely do apologize.
Thank you for your patience.
The Wonga Team.
SZ
Simphiwe Z's updateReviewer Update
21 Apr 2022, 09:29Good day
What you say what you do is in contradiction, you say it's unclear when the funds Will be available yet you have sent me a sms saying you the funds will be available today, was that a lie?
The interest your have charged, are you ammending that due to your delays?
What you say what you do is in contradiction, you say it's unclear when the funds Will be available yet you have sent me a sms saying you the funds will be available today, was that a lie?
The interest your have charged, are you ammending that due to your delays?
SZ
Simphiwe Z's update21 Apr 2022, 09:29
Reviewer Update
Good day
What you say what you do is in contradiction, you say it's unclear when the funds Will be available yet you have sent me a sms saying you the funds will be available today, was that a lie?
The interest your have charged, are you ammending that due to your delays?
What you say what you do is in contradiction, you say it's unclear when the funds Will be available yet you have sent me a sms saying you the funds will be available today, was that a lie?
The interest your have charged, are you ammending that due to your delays?
Wonga's replyOfficial
21 Apr 2022, 10:49Hi Simphiwe,
Thank you for your response.
Wonga is transparent and abides by the rules and regulations set out by the NCA.
We have mentioned that our technical team is investigating why the funds were not released
and if you have received correspondence from our technical team,
the your loan will be funded.
We cannot confirm a time as we have mentioned to you our technical team has been
investigating and unfortunately no time has been confirmed.
Interest and fees are only charged once your loan is funded and
the system will automatically adjust all interest and fees.
Kind Regards
The Wonga Team.
Thank you for your response.
Wonga is transparent and abides by the rules and regulations set out by the NCA.
We have mentioned that our technical team is investigating why the funds were not released
and if you have received correspondence from our technical team,
the your loan will be funded.
We cannot confirm a time as we have mentioned to you our technical team has been
investigating and unfortunately no time has been confirmed.
Interest and fees are only charged once your loan is funded and
the system will automatically adjust all interest and fees.
Kind Regards
The Wonga Team.
Wonga's reply21 Apr 2022, 10:49
Official
Hi Simphiwe,
Thank you for your response.
Wonga is transparent and abides by the rules and regulations set out by the NCA.
We have mentioned that our technical team is investigating why the funds were not released
and if you have received correspondence from our technical team,
the your loan will be funded.
We cannot confirm a time as we have mentioned to you our technical team has been
investigating and unfortunately no time has been confirmed.
Interest and fees are only charged once your loan is funded and
the system will automatically adjust all interest and fees.
Kind Regards
The Wonga Team.
Thank you for your response.
Wonga is transparent and abides by the rules and regulations set out by the NCA.
We have mentioned that our technical team is investigating why the funds were not released
and if you have received correspondence from our technical team,
the your loan will be funded.
We cannot confirm a time as we have mentioned to you our technical team has been
investigating and unfortunately no time has been confirmed.
Interest and fees are only charged once your loan is funded and
the system will automatically adjust all interest and fees.
Kind Regards
The Wonga Team.