TM
Tsoledi M

1 reviews | Active since Aug 2024

05 Aug 2024, 11:12

Worst service ever

I made a settlement on the 31st of July but still debited again and your call center is the worst ever since Saturday day your lines bad, can I have my payment bank

0
Replies (1)
Wonga
Wonga's reply06 Aug 2024, 14:13
Official
Hi Tsoledi 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

We have processed your refund of R1092.31 and it should reflect in your bank with 48 hours.

In future you should only make an early payment if it is at least 5 days before your original due date. This is because it takes 4 days for the bank to cancel our instruction to debit your account.

Thanks,
The Wonga Team