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Carolina D

1 reviews | Active since Oct 2024

03 Jan 2025, 12:02

Worst service ever

Ntombi is the last consultant I spoke to she even put the phone down in my ear. Since 2022 I have been requesting a paid up letter from Wonga 3 years later I’m still struggling I have called numerous times even emailed them the proof of my payment. After my last review they reached out an said they would help but I’m still waiting. I haven’t received any help from them whatsoever. The worst service ever when they have to refund your money it’s always a long process.

0
Replies (6)
Wonga
Wonga's reply03 Jan 2025, 12:54
Official
Hi Carolina,

Thank-you for your review. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please bear with us while we investigate, we will be in touch to provide feedback shortly.

Thanks,The Wonga Team 

Wonga
Wonga's reply06 Jan 2025, 09:15
Official
Hi Carolina,

Thank-you for your patience while we investigated about your payment. 

We have successfully allocated the payment to your Wonga account and have asked Nimble to close the account on their side. 

We will continue to keep you updated and let you know once everything is resolved on our side. 

We hope this helps resolve your complaint.

Thanks,The Wonga Team 
Wonga
Wonga's reply07 Jan 2025, 15:07
Official
Hi Carolina 

We understand your frustration and would like to help get your complaint resolved as soon as possible.

Please allow a period of 48 working hours for your account to update on Nimble's systems so they may process a refund of any additional funds that you have paid.

In addition to this we have sent your information to TransUnion to be updated and so your Credit Record should reflect this update within 14 working days.

We hope this helps you understand the process of us resolving your query. 
We will continue to keep you updated until your complaint is resolved.


Thanks 
The Wonga Team
CD
Carolina D's update07 Jan 2025, 16:38
Reviewer Update
Thank you very much
Wonga
Wonga's reply16 Jan 2025, 13:10
Official
Hi Carolina 

We have received confirmation from Nimble that they have updated the account and sent a credit record update. 

Please run a credit record check in two weeks' time and let us know if anything is not updated accordingly.

We hope you are happy with our resolution to your complaint

Thanks 
The Wonga Team

CD
Carolina D's update13 Mar 2025, 18:23
Reviewer Update
Good day.
Nimble is still demanding the outstanding money I called nimble in regard's to a refund. They are not aware of anything.

My credit score till shows that I owe nimble and this is 2 months later. 😡