MR
Makoma R
1 reviews | Active since Oct 2020
09 Sept 2021, 09:17
Worst service - Account not cleared on bereaux since 2018. Appears to be in arrears . Not getting help.
Winga really us the worst company I have ever dealt with , a loan paid up in 2018 appears on my bureaux records. The account appears to be in arrears which is affecting my credit profile amd scoring.I called thier client care on the 26th August to follow up and even asked for a paid up letter which the agent didn't send . Can someone help me . Should i get legal advise and assistance because i am now traumatised ,depressed and cant sleep at night because of this.
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Replies (2)0
Replies (2)
Wonga's replyOfficial
09 Sept 2021, 09:54Hi Makoma,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that a paid up letter was emailed to your registered email address on the 03/02/2021.
Once you settle your loan with Wonga an automated update request gets sent to all
credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus had any backlogs but we have re-escalated
an urgent update request to all credit bureaus to have your ITC profile updated.
All updates can take 5-30days depending on their backlogs.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that a paid up letter was emailed to your registered email address on the 03/02/2021.
Once you settle your loan with Wonga an automated update request gets sent to all
credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus had any backlogs but we have re-escalated
an urgent update request to all credit bureaus to have your ITC profile updated.
All updates can take 5-30days depending on their backlogs.
Thank you for your patience.
The Wonga Team.
Wonga's reply09 Sept 2021, 09:54
Official
Hi Makoma,
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that a paid up letter was emailed to your registered email address on the 03/02/2021.
Once you settle your loan with Wonga an automated update request gets sent to all
credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus had any backlogs but we have re-escalated
an urgent update request to all credit bureaus to have your ITC profile updated.
All updates can take 5-30days depending on their backlogs.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that a paid up letter was emailed to your registered email address on the 03/02/2021.
Once you settle your loan with Wonga an automated update request gets sent to all
credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus had any backlogs but we have re-escalated
an urgent update request to all credit bureaus to have your ITC profile updated.
All updates can take 5-30days depending on their backlogs.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
10 Sept 2021, 11:31Hi Makoma,
Thank you for your response.
Should your ITC profile not be updated in the next 30 days, are you more
than welcome to dispute it at the credit bureau directly.
We have marked the update request as urgent.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Should your ITC profile not be updated in the next 30 days, are you more
than welcome to dispute it at the credit bureau directly.
We have marked the update request as urgent.
Thank you for your patience.
The Wonga Team.
Wonga's reply10 Sept 2021, 11:31
Official
Hi Makoma,
Thank you for your response.
Should your ITC profile not be updated in the next 30 days, are you more
than welcome to dispute it at the credit bureau directly.
We have marked the update request as urgent.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Should your ITC profile not be updated in the next 30 days, are you more
than welcome to dispute it at the credit bureau directly.
We have marked the update request as urgent.
Thank you for your patience.
The Wonga Team.