AF
Anela F
1 reviews | Active since Jul 2015
28 Feb 2024, 19:41
Worst experience ever
I have always had a great experience with Wonga until I decided to settle my account via eft, to my surprise a few days later Wonga debits my account for the amount I settled via eft and now they are not responding to any of my emails. I mailed them 24 hours ago not even an acknowledgement of my refund request. I need my funds refunded asap!
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
29 Feb 2024, 12:11Hi Anela,
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please provide us with your registered name and surname, ID number and email address so that we can review your account and revert with feedback.
Thanks,The Wonga Team.
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please provide us with your registered name and surname, ID number and email address so that we can review your account and revert with feedback.
Thanks,The Wonga Team.
Wonga's reply29 Feb 2024, 12:11
Official
Hi Anela,
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please provide us with your registered name and surname, ID number and email address so that we can review your account and revert with feedback.
Thanks,The Wonga Team.
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
Please provide us with your registered name and surname, ID number and email address so that we can review your account and revert with feedback.
Thanks,The Wonga Team.
AF
Anela F's updateReviewer Update
29 Feb 2024, 15:35I have sent my details privately to Wonga and yet again no response.I guess Wonga only takes action when the communication is done on a public domain. Please get your act together and refund my money. I have honoured our agreement and you have broken that.
AF
Anela F's update29 Feb 2024, 15:35
Reviewer Update
I have sent my details privately to Wonga and yet again no response.I guess Wonga only takes action when the communication is done on a public domain. Please get your act together and refund my money. I have honoured our agreement and you have broken that.
Wonga's replyOfficial
04 Mar 2024, 12:13Hi Anela,
We apologize for the delayed response.
Kindly be informed that your refund was processed on 01/03/2024.
Funds will reflect in your account within 24 working hours.
Thanks,The Wonga Team.
We apologize for the delayed response.
Kindly be informed that your refund was processed on 01/03/2024.
Funds will reflect in your account within 24 working hours.
Thanks,The Wonga Team.
Wonga's reply04 Mar 2024, 12:13
Official
Hi Anela,
We apologize for the delayed response.
Kindly be informed that your refund was processed on 01/03/2024.
Funds will reflect in your account within 24 working hours.
Thanks,The Wonga Team.
We apologize for the delayed response.
Kindly be informed that your refund was processed on 01/03/2024.
Funds will reflect in your account within 24 working hours.
Thanks,The Wonga Team.