Worst experience ever

Thank you for speedy reply this is probably the fastest reply I've received when it comes to to this really bad experience I am having

I hope you do resolve it fast very fast because already my credit record is affected by this incompetence lack of urgency incapable collectors. I hope after this investigation you will consider getting a new company to collect on your behalf and the disgusting service will come to an end.

Good Wonga Alliance this serves as friendly reminder that my matter has not yet been resolved and already I am receiving messages of debit orders that will be going off.

Today mark one week since I've lodged my complaint and your disgusting services continues. You do not evens have the decency to give me a courtesy call on how far my complaint is NO UPDATE or whatsoever.


And I was thinking you'd make my life easier guess I have to think again.

Your response indicates that you have drafted and emailed me the details I am disputing that because I have not received any email from you as yet that is the reason why I asked for feedback.

If it is not to much to ask please I need the person who is drafting and sending me the email to call me also so we can go through the statements and emails together.

Again I said I have not received any email from you ever since I lodged my complaint on hello peter.

And the disgusting service continues I received and email from Wonga"
Hi Delmaine
Thanks for your email.

The repayment plan will be setup by alliance but Wonga will still try to debit the original installment.
If you have any concerns, get hold of our team on ***from 08:00 – 18:00 Monday to Friday, Saturdays and Public Holidays from 08:00 – 13:00.
Best wishes
Customer Care
***
www.wonga.co.za

Mind you I already have a debi check arrangement with Alliance since last years 2020 November and in South Africa a debi check will only stop if theres insufficient funds for 4 consecutive months and if the creditor in this Alliance stops it and or unless the debt is paid up. In South Africa where I live its most easy to stop a debi check it's a process

My point I am trying to make is a payment arrangement was made with Alliance. This morning Alliance debited R511 and Wonga debited me R686.05 I have been double debited again. And here i am under the impression my account is was handed over to Alliance for collection. You are misleading me and I spoke to a lady by the name of Layla on 24/02/2021 @11:24 am who advised Wonga cannot debit me because the loan term is over that's why it was handed over to Alliance



I WANT MY REFUND TODAY FROM WONGA

And that is why I am saying you are misleading me your consultant Layla whom I spoke to confirmed that you will not debit because my account is with Alliance and in my loan term exceeded you better listen to that call and advise accordingly you are not gonna take me for a ride I ak not a stupid Layla works for Wonga I spoke to her yesterday as stated please go and listen to that recording before your next response stop taking advantage of the mer fact that I owe you.

I would actually like yo thank you for what you are doing its just an indication that theres a stron possibility that this will end up with the ombudsman I already have evidence against your collections company Alliance for misleading me and providing with me incorrect information that is affecting my credit score and again I say the intrest and stuff being charged on it.

I would like to have the call recording for when I called wonga on 24 February 2021 I spoke to a lady by the name of Layla the time was 11:24 I called from *** my email address is ***


Thank you in advance

Wonga failed me again I am very disappointed with Wonga till this day my query that I've been having is not resolved I have been at this from February 2021 it's going for almost 2 months now and nothing is being done


There is a manager by the name if Cwaita whom advised she cannot give me her surname but she's been getting back to me since February with a resolution I am waiting almost 2 months now for a call from a manager at wonga everytime I call she is always in a meeting if I didn't know better I'd day say she is avoiding me