NS
Nelson S
1 reviews | Active since Sept 2020
01 Nov 2020, 08:54
Worst customer service ever
I'm really disappointed with Wonga after they promised to resolve my query 2 months ago and nothing is still being done, their staff is unprofessional and they take days to respond, they have the worst customer service in the country.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
02 Nov 2020, 10:37Hi Nelson,
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number to investigate
why your query was never resolved.
We apologize for the delay in responses as our contact center is experiencing
very high volumes and will attend to your query as soon as possible.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number to investigate
why your query was never resolved.
We apologize for the delay in responses as our contact center is experiencing
very high volumes and will attend to your query as soon as possible.
Thank you for your patience.
The Wonga Team.
Wonga's reply02 Nov 2020, 10:37
Official
Hi Nelson,
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number to investigate
why your query was never resolved.
We apologize for the delay in responses as our contact center is experiencing
very high volumes and will attend to your query as soon as possible.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
Please send us a private message with your ID number to investigate
why your query was never resolved.
We apologize for the delay in responses as our contact center is experiencing
very high volumes and will attend to your query as soon as possible.
Thank you for your patience.
The Wonga Team.
Wonga's replyOfficial
03 Nov 2020, 09:15Hi Zakhele,
We've reviewed your account and can assure you that
your details were escalated to all credit bureaus to have your ITC profile
updated. Our finance team will re-escalate your details and will
investigate why your profile has not been updated.
Please be advised that the credit bureaus have their own turnaround time
for all updates and it is unknown to us if there are any backlogs at the
credit bureau hence the reason for our investigation.
Thank you for your patience.
The Wonga Team.
We've reviewed your account and can assure you that
your details were escalated to all credit bureaus to have your ITC profile
updated. Our finance team will re-escalate your details and will
investigate why your profile has not been updated.
Please be advised that the credit bureaus have their own turnaround time
for all updates and it is unknown to us if there are any backlogs at the
credit bureau hence the reason for our investigation.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Nov 2020, 09:15
Official
Hi Zakhele,
We've reviewed your account and can assure you that
your details were escalated to all credit bureaus to have your ITC profile
updated. Our finance team will re-escalate your details and will
investigate why your profile has not been updated.
Please be advised that the credit bureaus have their own turnaround time
for all updates and it is unknown to us if there are any backlogs at the
credit bureau hence the reason for our investigation.
Thank you for your patience.
The Wonga Team.
We've reviewed your account and can assure you that
your details were escalated to all credit bureaus to have your ITC profile
updated. Our finance team will re-escalate your details and will
investigate why your profile has not been updated.
Please be advised that the credit bureaus have their own turnaround time
for all updates and it is unknown to us if there are any backlogs at the
credit bureau hence the reason for our investigation.
Thank you for your patience.
The Wonga Team.
NS
Nelson S's updateReviewer Update
01 Dec 2020, 08:17Morning
My issue is still not resolved after 30 days, I don't understand why is it so difficult for you to remove my name as I've paid you everything I owed 3 months ago and your correspondences team never got back to me after I gave them my details.
My issue is still not resolved after 30 days, I don't understand why is it so difficult for you to remove my name as I've paid you everything I owed 3 months ago and your correspondences team never got back to me after I gave them my details.
NS
Nelson S's update01 Dec 2020, 08:17
Reviewer Update
Morning
My issue is still not resolved after 30 days, I don't understand why is it so difficult for you to remove my name as I've paid you everything I owed 3 months ago and your correspondences team never got back to me after I gave them my details.
My issue is still not resolved after 30 days, I don't understand why is it so difficult for you to remove my name as I've paid you everything I owed 3 months ago and your correspondences team never got back to me after I gave them my details.