NS
Nelson S
1 reviews | Active since Sept 2020
06 Dec 2020, 09:50
Worst customer service ever
I really don't understand why Wonga doesn't take people serious, all they do is reply on Hello Peter but nothing gets done, I've been calling their call center and their correspondence team is worse, I've had this issue with them for 6 months now and all I get is someone will get in touch with me and they are busy investigating, It's really not fair that I've done my part and hope this will get to their management.
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Replies (1)
Wonga's replyOfficial
07 Dec 2020, 09:38Hi Nelson,
We're so sorry you feel this way.
On the 1st of November you lodged a complaint stating your ITC profile
has not been updated. We assured you that we will escalate your account
and have re-escalated your details on the 1st of December.
We have advised you that it is unknown if the credit bureaus has any
backlogs and why our requests are not being actioned.
Today the 07th of December another urgent update request was sent through
and we have CC'd our management team in the request.
Please confirm with the credit bureaus if they have any backlogs
and by when your details will be updated as Wonga has sent several
update requests and awaiting their feedback.
Thank you for your patience.
The Wonga Team.
We're so sorry you feel this way.
On the 1st of November you lodged a complaint stating your ITC profile
has not been updated. We assured you that we will escalate your account
and have re-escalated your details on the 1st of December.
We have advised you that it is unknown if the credit bureaus has any
backlogs and why our requests are not being actioned.
Today the 07th of December another urgent update request was sent through
and we have CC'd our management team in the request.
Please confirm with the credit bureaus if they have any backlogs
and by when your details will be updated as Wonga has sent several
update requests and awaiting their feedback.
Thank you for your patience.
The Wonga Team.
Wonga's reply07 Dec 2020, 09:38
Official
Hi Nelson,
We're so sorry you feel this way.
On the 1st of November you lodged a complaint stating your ITC profile
has not been updated. We assured you that we will escalate your account
and have re-escalated your details on the 1st of December.
We have advised you that it is unknown if the credit bureaus has any
backlogs and why our requests are not being actioned.
Today the 07th of December another urgent update request was sent through
and we have CC'd our management team in the request.
Please confirm with the credit bureaus if they have any backlogs
and by when your details will be updated as Wonga has sent several
update requests and awaiting their feedback.
Thank you for your patience.
The Wonga Team.
We're so sorry you feel this way.
On the 1st of November you lodged a complaint stating your ITC profile
has not been updated. We assured you that we will escalate your account
and have re-escalated your details on the 1st of December.
We have advised you that it is unknown if the credit bureaus has any
backlogs and why our requests are not being actioned.
Today the 07th of December another urgent update request was sent through
and we have CC'd our management team in the request.
Please confirm with the credit bureaus if they have any backlogs
and by when your details will be updated as Wonga has sent several
update requests and awaiting their feedback.
Thank you for your patience.
The Wonga Team.