Worst customer care!!!!

I recently app**** for a loan and it got approved and the debit order mandate was sent to me. I accepted the mandate. However, the loan status is still saying its pending my debicheck approval.

I have tried every avenue to try contact them, so someone can assist or at least explain to me what's happening. Call centre is automated with no way to speak to an agent. Emails are not read, you just get sent some generic stuff not even relevant to my issue.

I still don't know what's going on and I don't think there's anyway for me to get help.