1 reviews | Active since Feb 2019
Worst Compony I have ever dealt with.
In 2017 a took a micro loan with Wonga, a few months later my circumstances changed for the worst and I had to place myself under debt review to ensure that I still pay my debts that I committed to. Fast forward to 2019 February I was in a much better position and I settled most of my accounts, a lumpsum payment was made to wonga to settle the account however it took them 6 months to “locate” the payment... so in September 2019 they came back and said I still owe them R138, I paid that immediately as they were the only credit provider that was outstanding on my debt review. It took them a further two months to locate that payment and they finally provided me with a paid up letter in November. My problem now is that Wonga keeps listing me with the credit bureau as arrears, I have logged numerous disputes with the credit bureaus providing them with the paid up letter and clearance certificate only for wonga to list me again after the credit bureau removes the account. Im sick and tired of going through the process every month as this is the 5th time in a row this happens. Your call centre is useless, you don't respond to emails and you NEVER update your system. Nothing is ever easy with you guys! Im using Hello Peter as a last resort, I have already filled in the application to take this to the credit ombud as this affected my vehicle finance interest rate, insurance premium and even a new job application. Please fix this otherwise I have no further choice as to refer this matter to a higher authority.
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number and we will investigate what transpired on your account.
Kind Regards
The Wonga Team.
We humbly apologize for any inconvenience caused.
Please send us a private message with your ID number and we will investigate what transpired on your account.
Kind Regards
The Wonga Team.
