JV
Jumarie V
1 reviews | Active since Nov 2023
20 Nov 2023, 18:31
Worst
Worst place ever, have been using wonga since 2020 never missed a payment. For some reason the sold and ceded our loan to Norman Bissett and Associates saying it is in arrears even though i have sent them bank statements showing it is NOT in arrears, I am being ignored the whole month.
No one is giving me answers. This has in return now affected my husband's credit record and the just refuse to help or sort out THEIR mistake.
Helpful (0)
Replies (8)0
Replies (8)
Wonga's replyOfficial
21 Nov 2023, 14:02Hi Jumarie
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please provide us with your Name and Surname, ID Number and registered email address so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please provide us with your Name and Surname, ID Number and registered email address so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Best regards,
Wonga's reply21 Nov 2023, 14:02
Official
Hi Jumarie
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please provide us with your Name and Surname, ID Number and registered email address so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Thank-you for your feedback.
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.
Please provide us with your Name and Surname, ID Number and registered email address so that we can review your account and revert with feedback.
Thanks
The Wonga Team.
Best regards,
JV
Jumarie V's updateReviewer Update
21 Nov 2023, 14:16Jacobus Herm**** Bredenkamp ***
***.
We have sent more than 1 email already trying to get this sorted we even attached the payment that went off of our account but still you keep stating that account is in arrears
***.
We have sent more than 1 email already trying to get this sorted we even attached the payment that went off of our account but still you keep stating that account is in arrears
JV
Jumarie V's update21 Nov 2023, 14:16
Reviewer Update
Jacobus Herm**** Bredenkamp ***
***.
We have sent more than 1 email already trying to get this sorted we even attached the payment that went off of our account but still you keep stating that account is in arrears
***.
We have sent more than 1 email already trying to get this sorted we even attached the payment that went off of our account but still you keep stating that account is in arrears
Wonga's replyOfficial
22 Nov 2023, 14:47Hi Jacobus
Thank-you for confirming your details.
We have reviewed your account and can confirm that you currently have an active 6-month instalment loan with us.
Your first payment was on the 30th of June 2023 and your last payment will be on the 30th of November 2023.
The payment schedule for your loan was also sent to you via email on the 22nd of May.
The debit order that collected from your bank account on the 3rd of November was due on the 31st of October. The debit order tracked your bank account as there were not sufficient funds on the day of collection.
If you have made an additional payment towards your loan to settle it ahead of time. Please email us the detailed proof of payment showing the bank account you paid to, and the payment reference used.
Thanks
The Wonga Team.
Thank-you for confirming your details.
We have reviewed your account and can confirm that you currently have an active 6-month instalment loan with us.
Your first payment was on the 30th of June 2023 and your last payment will be on the 30th of November 2023.
The payment schedule for your loan was also sent to you via email on the 22nd of May.
The debit order that collected from your bank account on the 3rd of November was due on the 31st of October. The debit order tracked your bank account as there were not sufficient funds on the day of collection.
If you have made an additional payment towards your loan to settle it ahead of time. Please email us the detailed proof of payment showing the bank account you paid to, and the payment reference used.
Thanks
The Wonga Team.
Best regards,
Wonga's reply22 Nov 2023, 14:47
Official
Hi Jacobus
Thank-you for confirming your details.
We have reviewed your account and can confirm that you currently have an active 6-month instalment loan with us.
Your first payment was on the 30th of June 2023 and your last payment will be on the 30th of November 2023.
The payment schedule for your loan was also sent to you via email on the 22nd of May.
The debit order that collected from your bank account on the 3rd of November was due on the 31st of October. The debit order tracked your bank account as there were not sufficient funds on the day of collection.
If you have made an additional payment towards your loan to settle it ahead of time. Please email us the detailed proof of payment showing the bank account you paid to, and the payment reference used.
Thanks
The Wonga Team.
Thank-you for confirming your details.
We have reviewed your account and can confirm that you currently have an active 6-month instalment loan with us.
Your first payment was on the 30th of June 2023 and your last payment will be on the 30th of November 2023.
The payment schedule for your loan was also sent to you via email on the 22nd of May.
The debit order that collected from your bank account on the 3rd of November was due on the 31st of October. The debit order tracked your bank account as there were not sufficient funds on the day of collection.
If you have made an additional payment towards your loan to settle it ahead of time. Please email us the detailed proof of payment showing the bank account you paid to, and the payment reference used.
Thanks
The Wonga Team.
Best regards,
JV
Jumarie V's updateReviewer Update
22 Nov 2023, 15:49Yes account was debite before salary was even available, you send an message you will try and collect again in 3 days, which you did. So then what is the arrears the other company is tying to collect from us?
Why could no one give me any answers this whole month?
I have send mail after mail.
Not sure what arrears norman Bissett and Associates are trying to collect, but there is NO arrears.
Why could no one give me any answers this whole month?
I have send mail after mail.
Not sure what arrears norman Bissett and Associates are trying to collect, but there is NO arrears.
JV
Jumarie V's update22 Nov 2023, 15:49
Reviewer Update
Yes account was debite before salary was even available, you send an message you will try and collect again in 3 days, which you did. So then what is the arrears the other company is tying to collect from us?
Why could no one give me any answers this whole month?
I have send mail after mail.
Not sure what arrears norman Bissett and Associates are trying to collect, but there is NO arrears.
Why could no one give me any answers this whole month?
I have send mail after mail.
Not sure what arrears norman Bissett and Associates are trying to collect, but there is NO arrears.
Wonga's replyOfficial
22 Nov 2023, 17:03We are sorry that it took long for you to get proper feedback about your account.
We will be in touch with Norman Bissett and Associates and ask them to not to call you trying collect. Please allow 48 hours for the collection attempts to stop.
We do hope that we were able to help.
Thanks
The Wonga Team.
We will be in touch with Norman Bissett and Associates and ask them to not to call you trying collect. Please allow 48 hours for the collection attempts to stop.
We do hope that we were able to help.
Thanks
The Wonga Team.
Best regards,
Wonga's reply22 Nov 2023, 17:03
Official
We are sorry that it took long for you to get proper feedback about your account.
We will be in touch with Norman Bissett and Associates and ask them to not to call you trying collect. Please allow 48 hours for the collection attempts to stop.
We do hope that we were able to help.
Thanks
The Wonga Team.
We will be in touch with Norman Bissett and Associates and ask them to not to call you trying collect. Please allow 48 hours for the collection attempts to stop.
We do hope that we were able to help.
Thanks
The Wonga Team.
Best regards,
JV
Jumarie V's updateReviewer Update
24 Nov 2023, 17:3248 hours later and THEY (Norman Bissett and Associates) is still requesting payment from us?
PLEASE SORT OUT YOUR MESS.
Whey on earth you sold the account to them I do not know but it was wrongfully done. Please sort this out
PLEASE SORT OUT YOUR MESS.
Whey on earth you sold the account to them I do not know but it was wrongfully done. Please sort this out
JV
Jumarie V's update24 Nov 2023, 17:32
Reviewer Update
48 hours later and THEY (Norman Bissett and Associates) is still requesting payment from us?
PLEASE SORT OUT YOUR MESS.
Whey on earth you sold the account to them I do not know but it was wrongfully done. Please sort this out
PLEASE SORT OUT YOUR MESS.
Whey on earth you sold the account to them I do not know but it was wrongfully done. Please sort this out
Wonga's replyOfficial
01 Dec 2023, 14:20Hi Jacobus
We are sorry that that you are still getting collection attempts from Nimble about your account.
We will be in touch with Norman Bissett and Associates again and ask them to not to call you trying to collect.
Thanks
The Wonga Team.
We are sorry that that you are still getting collection attempts from Nimble about your account.
We will be in touch with Norman Bissett and Associates again and ask them to not to call you trying to collect.
Thanks
The Wonga Team.
Best regards,
Wonga's reply01 Dec 2023, 14:20
Official
Hi Jacobus
We are sorry that that you are still getting collection attempts from Nimble about your account.
We will be in touch with Norman Bissett and Associates again and ask them to not to call you trying to collect.
Thanks
The Wonga Team.
We are sorry that that you are still getting collection attempts from Nimble about your account.
We will be in touch with Norman Bissett and Associates again and ask them to not to call you trying to collect.
Thanks
The Wonga Team.
Best regards,
JV
Jumarie V's updateReviewer Update
13 Dec 2023, 12:23This is now getting ridiculous. For the past 2 months i have been trying to get YOUR mistakes sorted and im still getting ignored.
You respond here but ignore me when I mail you with all proof so you can fix your issues.
No use in trying to look good here and respond with empty promises but do nothing about it.
WORST SERVICE EVER.
I WILL NOT PAY FOR YOUR INCOMETANCE.
Please respond to my emails and FIX your mistakes
You respond here but ignore me when I mail you with all proof so you can fix your issues.
No use in trying to look good here and respond with empty promises but do nothing about it.
WORST SERVICE EVER.
I WILL NOT PAY FOR YOUR INCOMETANCE.
Please respond to my emails and FIX your mistakes
JV
Jumarie V's update13 Dec 2023, 12:23
Reviewer Update
This is now getting ridiculous. For the past 2 months i have been trying to get YOUR mistakes sorted and im still getting ignored.
You respond here but ignore me when I mail you with all proof so you can fix your issues.
No use in trying to look good here and respond with empty promises but do nothing about it.
WORST SERVICE EVER.
I WILL NOT PAY FOR YOUR INCOMETANCE.
Please respond to my emails and FIX your mistakes
You respond here but ignore me when I mail you with all proof so you can fix your issues.
No use in trying to look good here and respond with empty promises but do nothing about it.
WORST SERVICE EVER.
I WILL NOT PAY FOR YOUR INCOMETANCE.
Please respond to my emails and FIX your mistakes