Wongstop not Wonga

This whole lockdown thing has crippled us financially. The company that my husband works for is a huge corporate but they won't pay out UIF until the money has been reconciled in their bank account. The website for the UIF Covid Payments indicates the amount was paid over. We app**** for a loan with Wonga to bridge the gap. We stuck to our trust rating and submitted documents on the same day 6/6/20. Yesterday we kept getting the "nearly there submit documents" screen with the reminder that the loan would not be approved while the documents are pending. I must have resubmitted documents at least five times yesterday. Each time it says that the documents have been uploaded and we get the "nearly there just need to check a few things" message. This morning I could not find the application at all so I submitted another one - same story. I have emailed customer care a number of times to no avail. There is something called "Live Chat" which they encourage you to use but it isn't on the website. It says that if they have any problems or need more clarification they will contact you and we haven't heard a peep so assume everything is cool but we just go around and around