Wonga’s Lack of Response to My Paid-Up Letter Request

I settled my Wonga account and have been trying to obtain a paid-up letter for weeks with no success. Despite multiple attempts to contact customer service, I have received no proper response or assistance.

I first reached out on 24 December 2024, and Wonga informed me that, because I was under debt review, they could not provide the letter directly to me and that my Debt Counsellor must request it. Debt Rescue then sent the request, yet no response has been received from Wonga since.

This delay is completely unacceptable as it is preventing me from finalizing my debt review clearance process. I have fulfilled my financial obligations, and Wonga's lack of urgency and poor communication is now causing unnecessary stress and inconvenience.

I demand an immediate response and the issuance of my paid-up letter for account LA777465 without further delays. Wonga should also improve their customer service process to ensure settled clients receive their documents in a timely manner.

Sort this out urgently!