TS
Thoko S
1 reviews | Active since May 2021
25 May 2021, 15:25
Wonga.com *****
A guy who claimed to want to buy my IPHONE for his wife sent me a message on olx asking for my banking details to do EFT for half the payment thn cash on delivery, he thn went to wonga.com and got a R4000 loan against my name which I was not aware of and didn’t apply for such. When the money came into my account, I sent it to him because he said he longer wants my phone. Only to realise with my bank that the R4000 came from wonga and now I have to pay an instalment every month of R1770. I contacted wonga immediately firstly bad service of customer care, 2ndly they never ever responded to any of my emails. 2weeks later which is today my account was debited from wonga, after having a case number from Nedbank and SAPS, wonga had still not gotten back to me. I have explained to them how this is ruining my credit score and therefore my life is stuck because of this problem I also asked them for a conclusion so this matter can be resolved. I have been spending airtime calling to customer care reaching different people and having to explain my issue from the beginning without any reference. Besides that I’ve given them all they asked me and their ***** department has said nothing. With all the proof and no answer but just debiting my account or at least consulting me for us to meet common ground instead of taking my money **********ly and ruining my whole life.
Helpful (0)
Replies (8)0
Replies (8)
Wonga's replyOfficial
25 May 2021, 16:07Hi Nonthokozo,
We humbly apologize for any inconvenience caused.
We have liaised with our ***** team and can confirm we have received
your affidavit as well as your Nedbank bank statement.
We have reviewed that the loan was credited into your personal
bank account and the Debi check mandate was accepted.
We have also reviewed the funds that was paid over.
Our ***** team now requires you to please go to Nedbank
and advised your bank that ***** was committed on your
account and they will need to provide you with a letter
that ***** was committed on your bank account
in order for our ***** team to start their investigation.
Please be advised that processes needs to be followed
and we will feed back to you as soon as our ***** team
has concluded their investigation.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have liaised with our ***** team and can confirm we have received
your affidavit as well as your Nedbank bank statement.
We have reviewed that the loan was credited into your personal
bank account and the Debi check mandate was accepted.
We have also reviewed the funds that was paid over.
Our ***** team now requires you to please go to Nedbank
and advised your bank that ***** was committed on your
account and they will need to provide you with a letter
that ***** was committed on your bank account
in order for our ***** team to start their investigation.
Please be advised that processes needs to be followed
and we will feed back to you as soon as our ***** team
has concluded their investigation.
Thank you for your patience.
The Wonga Team.
Wonga's reply25 May 2021, 16:07
Official
Hi Nonthokozo,
We humbly apologize for any inconvenience caused.
We have liaised with our ***** team and can confirm we have received
your affidavit as well as your Nedbank bank statement.
We have reviewed that the loan was credited into your personal
bank account and the Debi check mandate was accepted.
We have also reviewed the funds that was paid over.
Our ***** team now requires you to please go to Nedbank
and advised your bank that ***** was committed on your
account and they will need to provide you with a letter
that ***** was committed on your bank account
in order for our ***** team to start their investigation.
Please be advised that processes needs to be followed
and we will feed back to you as soon as our ***** team
has concluded their investigation.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have liaised with our ***** team and can confirm we have received
your affidavit as well as your Nedbank bank statement.
We have reviewed that the loan was credited into your personal
bank account and the Debi check mandate was accepted.
We have also reviewed the funds that was paid over.
Our ***** team now requires you to please go to Nedbank
and advised your bank that ***** was committed on your
account and they will need to provide you with a letter
that ***** was committed on your bank account
in order for our ***** team to start their investigation.
Please be advised that processes needs to be followed
and we will feed back to you as soon as our ***** team
has concluded their investigation.
Thank you for your patience.
The Wonga Team.
TS
Thoko S's updateReviewer Update
25 May 2021, 17:00I have sent your department a reference number which was given to me by Nedbank ***8 I will contact the bank now for a letter. However even my banker sent an email with her official Nedbank email address with my statements to show co operation
TS
Thoko S's update25 May 2021, 17:00
Reviewer Update
I have sent your department a reference number which was given to me by Nedbank ***8 I will contact the bank now for a letter. However even my banker sent an email with her official Nedbank email address with my statements to show co operation
TS
Thoko S's updateReviewer Update
25 May 2021, 17:05Also why has the ***** department not contacted me over the weeks why is it on me to call them. This is very wrong and what debi check process that was approved?! There’s all the evidence leading to you to show clearly I was not the one who requested for the Loan. Why processes need to be taken when I want to clear my name but when the ********* used my information you didn’t need documents for him to apply? I recommend you put stricter measures for people to get loans before you make us go hungry for the sake of *********.
TS
Thoko S's update25 May 2021, 17:05
Reviewer Update
Also why has the ***** department not contacted me over the weeks why is it on me to call them. This is very wrong and what debi check process that was approved?! There’s all the evidence leading to you to show clearly I was not the one who requested for the Loan. Why processes need to be taken when I want to clear my name but when the ********* used my information you didn’t need documents for him to apply? I recommend you put stricter measures for people to get loans before you make us go hungry for the sake of *********.
TS
Thoko S's updateReviewer Update
25 May 2021, 17:26And why are you lying about the debi check mandate being accepted because Nedbank has not approved it YOU ARE LYING I HAVE CHECKED WITH THEM
TS
Thoko S's update25 May 2021, 17:26
Reviewer Update
And why are you lying about the debi check mandate being accepted because Nedbank has not approved it YOU ARE LYING I HAVE CHECKED WITH THEM
TS
Thoko S's updateReviewer Update
25 May 2021, 17:30It cannot be accepted or rejected by the bank it has to be accepted by me clearly it wasn’t why are you ***** man! You ********* are just ready to take money without falling procedures you are ruining my life get that!
TS
Thoko S's update25 May 2021, 17:30
Reviewer Update
It cannot be accepted or rejected by the bank it has to be accepted by me clearly it wasn’t why are you ***** man! You ********* are just ready to take money without falling procedures you are ruining my life get that!
Wonga's replyOfficial
26 May 2021, 08:18Hi Nonthokozo,
Our ***** team will be in contact with you as soon as
the investigation is under way.
They will explain the process and will feed back to you as
soon as the investigation is concluded.
Please email us the required document to start our investigation
and our ***** team will be in contact with you.
Thank you for your patience.
The Wonga Team.
Our ***** team will be in contact with you as soon as
the investigation is under way.
They will explain the process and will feed back to you as
soon as the investigation is concluded.
Please email us the required document to start our investigation
and our ***** team will be in contact with you.
Thank you for your patience.
The Wonga Team.
Wonga's reply26 May 2021, 08:18
Official
Hi Nonthokozo,
Our ***** team will be in contact with you as soon as
the investigation is under way.
They will explain the process and will feed back to you as
soon as the investigation is concluded.
Please email us the required document to start our investigation
and our ***** team will be in contact with you.
Thank you for your patience.
The Wonga Team.
Our ***** team will be in contact with you as soon as
the investigation is under way.
They will explain the process and will feed back to you as
soon as the investigation is concluded.
Please email us the required document to start our investigation
and our ***** team will be in contact with you.
Thank you for your patience.
The Wonga Team.
TS
Thoko S's updateReviewer Update
26 May 2021, 08:28I have sent you all my documents already it’s been over 2weeks long overdue I’ve also sent you an email yesterday from my bank that clearly indicates and stipulates what I said. Nedbank has also sent you an email themselves directly. I used my ID number for the subject line. This was supposed to concluded long ago. I have no reason or use for Wonga services never will I even. Block my name off your system until I die please! Yal are forcing me to oh for ***** with interest on top of that with clear evidence, that means yal a ****.
TS
Thoko S's update26 May 2021, 08:28
Reviewer Update
I have sent you all my documents already it’s been over 2weeks long overdue I’ve also sent you an email yesterday from my bank that clearly indicates and stipulates what I said. Nedbank has also sent you an email themselves directly. I used my ID number for the subject line. This was supposed to concluded long ago. I have no reason or use for Wonga services never will I even. Block my name off your system until I die please! Yal are forcing me to oh for ***** with interest on top of that with clear evidence, that means yal a ****.
Wonga's replyOfficial
04 Jun 2021, 10:16Hi Nonthokozo,
Our ***** team is busy with the investigation and will feed
back to you as soon as it has been concluded.
Once again, Thank you for your patience.
The Wonga Team.
Our ***** team is busy with the investigation and will feed
back to you as soon as it has been concluded.
Once again, Thank you for your patience.
The Wonga Team.
Wonga's reply04 Jun 2021, 10:16
Official
Hi Nonthokozo,
Our ***** team is busy with the investigation and will feed
back to you as soon as it has been concluded.
Once again, Thank you for your patience.
The Wonga Team.
Our ***** team is busy with the investigation and will feed
back to you as soon as it has been concluded.
Once again, Thank you for your patience.
The Wonga Team.