AR
Avinth R
1 reviews | Active since Dec 2013
02 Jul 2019, 16:56
WONGA WORST SERVICE EVER- DO NOT USE THEM (CEO Brett van Aswegen PLEASE HELP !!!!!!!
I fell into arrears with my Wonga payment. I eventually settled it in full. For the past three months i have been struggling to get the listing removed. First they wanted proof of payment to attrorney. This was done. then they wanted 72hrs to resolve. This then turned into two weeks and today they requested another 48hrs. no matter how desperate you are for money do not ever engage with them. They are the worst company ever. and their people are un-helpful Brett van Aswegen CEO Wonga Finance please do something to assist. Your company is messing with the future of people. This account has been paid in full and it should reflect as such across all credit bureaus.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
03 Jul 2019, 08:29Hi Avinth,
We're sorry to hear about your experience.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate your complaint and resolve this issue for you.
Thank You
The Wonga Team
We're sorry to hear about your experience.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate your complaint and resolve this issue for you.
Thank You
The Wonga Team
Wonga's reply03 Jul 2019, 08:29
Official
Hi Avinth,
We're sorry to hear about your experience.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate your complaint and resolve this issue for you.
Thank You
The Wonga Team
We're sorry to hear about your experience.
This is certainly not the Wonga-way.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate your complaint and resolve this issue for you.
Thank You
The Wonga Team
Wonga's replyOfficial
03 Jul 2019, 10:30We contacted you twice, however, we were unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can contact you immediately.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can contact you immediately.
Wonga's reply03 Jul 2019, 10:30
Official
We contacted you twice, however, we were unable to get hold of you.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can contact you immediately.
Your complaint resolution is important to us.
Please provide us with a preferred call back time so we can contact you immediately.
Wonga's replyOfficial
04 Jul 2019, 13:47Hi Avinth,
Thank you for chatting to our Complaints Manager.
We can confirm that we have requested all relevant credit bureaus to update your credit profile with a "paid" and "closed" status for the loan in question.
Thank You
The Wonga Team
Thank you for chatting to our Complaints Manager.
We can confirm that we have requested all relevant credit bureaus to update your credit profile with a "paid" and "closed" status for the loan in question.
Thank You
The Wonga Team
Wonga's reply04 Jul 2019, 13:47
Official
Hi Avinth,
Thank you for chatting to our Complaints Manager.
We can confirm that we have requested all relevant credit bureaus to update your credit profile with a "paid" and "closed" status for the loan in question.
Thank You
The Wonga Team
Thank you for chatting to our Complaints Manager.
We can confirm that we have requested all relevant credit bureaus to update your credit profile with a "paid" and "closed" status for the loan in question.
Thank You
The Wonga Team
AR
Avinth R's updateReviewer Update
04 Jul 2019, 13:49Noted and thank you. I will be drawing a new credit report at the end of the month and will confirm if this has been updated. In future this should not take so long. Other customers in my situation might not have the means and know how on how to reach you. Whilst your response is appreciated and all the help you have offered, please ensure that proactive steps are in place to prevent future customers from going through the same situation.
AR
Avinth R's update04 Jul 2019, 13:49
Reviewer Update
Noted and thank you. I will be drawing a new credit report at the end of the month and will confirm if this has been updated. In future this should not take so long. Other customers in my situation might not have the means and know how on how to reach you. Whilst your response is appreciated and all the help you have offered, please ensure that proactive steps are in place to prevent future customers from going through the same situation.
Wonga's replyOfficial
04 Jul 2019, 14:19Thank you for the feedback.
We are constantly improving our services and striving to provide excellent customer service.
We're thrilled that we could resolve your complaint.
Have a great day further.
We are constantly improving our services and striving to provide excellent customer service.
We're thrilled that we could resolve your complaint.
Have a great day further.
Wonga's reply04 Jul 2019, 14:19
Official
Thank you for the feedback.
We are constantly improving our services and striving to provide excellent customer service.
We're thrilled that we could resolve your complaint.
Have a great day further.
We are constantly improving our services and striving to provide excellent customer service.
We're thrilled that we could resolve your complaint.
Have a great day further.