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Sboniso D

1 reviews | Active since Apr 2020

18 Jan 2022, 10:49

wonga worst service

I took a loan with wonga in 2020 due to some financial problems I decided to settle my account early, firstly they didn't allocate the payment after proof of payment was sent through multiple times. So I paid the account in full again and asked for a refund with the amount I had paid that was not done and after settling one account twice I am listed for owing R 100 which when I asked for a statement showing how I'm owing it was not provided. I still have not received my refund 2 years later, can anybody help me with this

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Replies (3)
Wonga
Wonga's reply18 Jan 2022, 11:51
Official
Hi  Sboniso, 

We humbly apologize for any inconvenience caused. 

We have reviewed what transpired on your Wonga account and can confirm 

that our finance team has processed a refund 

of R2352.76 as both payments has updated and your refund 

should be available in your bank account in the next 24 hours.

We can confirm that that all your previous loans has been settled and 

repaid in full.

If your ITC report is not updated please email us a copy of your credit report to 

***.

Please email us a copy directly from Transunion, Experian,XDS, Compuscan and Vericred,

Please do not email us a copy of your Clear score report as it is not accurate.

Thank you for your patience.

The Wonga Team.


Best regards,

SD
Sboniso D's update18 Jan 2022, 15:07
Reviewer Update
Good Day Wonga team

Thank you very much for resolving the matter, please also inform Norman Bissett & Associate to stop calling me, highly appreciate the help.
Wonga
Wonga's reply18 Jan 2022, 15:43
Official
Hi  Sboniso, 

Thank you for your response.

We're glad that we could have been of service to you.

We have escalated your account to our Collections manager to have 

all communication stop from our debt collections agency,

and to investigate why you are still being contacted.

Kind Regards,

The Wonga Team.

Best regards,