MG
Mongezi G
1 reviews | Active since Sept 2020
02 Mar 2021, 09:31
Wonga wont send payed up letter.
Wonga is the worst decision I have ever made when needing a loan. I payed off that account months ago but till this day im still waiting for my payed up letter as this is affecting my credit score and no one seems to help or care.
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Replies (1)
Wonga's replyOfficial
02 Mar 2021, 11:42Hi Mongezi,
We humbly apologize for any inconvenience caused.
We are investigating what transpired on your account and have
escalated your details to our debt collections agency.
Once our investigation is complete, will we be able to confirm if
a paid up letter will be issued and send an update request to all
credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We are investigating what transpired on your account and have
escalated your details to our debt collections agency.
Once our investigation is complete, will we be able to confirm if
a paid up letter will be issued and send an update request to all
credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply02 Mar 2021, 11:42
Official
Hi Mongezi,
We humbly apologize for any inconvenience caused.
We are investigating what transpired on your account and have
escalated your details to our debt collections agency.
Once our investigation is complete, will we be able to confirm if
a paid up letter will be issued and send an update request to all
credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We are investigating what transpired on your account and have
escalated your details to our debt collections agency.
Once our investigation is complete, will we be able to confirm if
a paid up letter will be issued and send an update request to all
credit bureaus to have your ITC profile updated.
Thank you for your patience.
The Wonga Team.