JH
Jo H

1 reviews | Active since Jul 2011

28 Sept 2018, 08:17

Wonga wants ID number without identifying themselves.

Got a loan from Wonga. Slow process, but eventually. Now they phone me daily and refuse to say which company they are phoning from unless I confirm my ID. Why should I give my Id to ANYBODY who phones without explaining where they are phoning from??

0
Replies (2)
Wonga
Wonga's reply01 Oct 2018, 09:28
Official

Hi Jo,

Thanks for alerting us about this.

One of our Collections agencies has contacted you on behalf of us in order to set up a repayment arrangement.

Sonja from our Customer Resolutions team has contacted you, however, we've been unable to get hold of you.

Please provide us with your preferred call back time and contact number so we can assist you further.

Thank You

The Wonga Team

Wonga
Wonga's reply02 Oct 2018, 09:40
Official

Hi Jo,

We're still trying to get hold of you, however, your mobile device is just ringing and it doesn't allow us to leave a voicemail message.

Your query is important to us and we would like to resolve this for you.

Please provide us with a preferred call back time and contact number so we can resolve this issue for you.

Thank You

The Wonga Team