1 reviews | Active since Aug 2011
Wonga wants customers to have bad credit ratings
So I used to borrow money when needed. I paid a loan with wonga off in October 2017 but to this day its reflecting on my credit score.
I emailed them a copy and asked for it to fixed a few months ago.
I was told it will take a few days to be sorted this was in May 2018. Only in June they rep**** but every month I have to send emails to fix this mess. I am fed up. Reference: _002oMrf2._500D01QKc:ref
They asked for a screen shot I provided one but still no luck
Hi Rochelle,
We're sorry to hear that your credit profile has still not been updated.
We sent a request for your profile to be updated with all credit bureaus on the 4th of June 2018.
We will investigate this urgently and Sonja from our Customer Resolutions department will contact you immediately so we can resolve this for you.
Thank You
The Wonga Team
Hi Rochelle,
We're sorry to hear that your credit profile has still not been updated.
We sent a request for your profile to be updated with all credit bureaus on the 4th of June 2018.
We will investigate this urgently and Sonja from our Customer Resolutions department will contact you immediately so we can resolve this for you.
Thank You
The Wonga Team
Hi Rochelle,
Thanks for chatting to Sonja from our Customer Resolutions department.
We're happy that all credit bureaus have updated your credit profile for the loan in question.
We've sent an email as confirmation of the request being completed as well as reference number.
Kindly re-rate our service.
Thank You
The Wonga Team
Hi Rochelle,
Thanks for chatting to Sonja from our Customer Resolutions department.
We're happy that all credit bureaus have updated your credit profile for the loan in question.
We've sent an email as confirmation of the request being completed as well as reference number.
Kindly re-rate our service.
Thank You
The Wonga Team