sN
shavani N
1 reviews | Active since Feb 2014
15 Apr 2023, 13:10
Wonga upto ***
I made a payment immediate payment. They have not recieved. Niether are they receiving my proof of payment. Unhappy. Unprofessional unacceptable
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
17 Apr 2023, 09:25Hi Shavani,
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply17 Apr 2023, 09:25
Official
Hi Shavani,
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Best regards,
sN
shavani N's updateReviewer Update
18 Apr 2023, 19:32Thank you, I cannot give my Id number on a public platform. However after all the hassel the allocated the payment but I asked them to set up a repayment arrangement. They say the systems are slow and keep giving the same story. I have made april payment manually . I would like them to pls remove my debi check for end of april. The next payment should be in may.
Wongas systems seem to always have something going wrong. I think I phoned every day.
I spoke to Veronica, Lizzel and Mecaela.
Wongas systems seem to always have something going wrong. I think I phoned every day.
I spoke to Veronica, Lizzel and Mecaela.
sN
shavani N's update18 Apr 2023, 19:32
Reviewer Update
Thank you, I cannot give my Id number on a public platform. However after all the hassel the allocated the payment but I asked them to set up a repayment arrangement. They say the systems are slow and keep giving the same story. I have made april payment manually . I would like them to pls remove my debi check for end of april. The next payment should be in may.
Wongas systems seem to always have something going wrong. I think I phoned every day.
I spoke to Veronica, Lizzel and Mecaela.
Wongas systems seem to always have something going wrong. I think I phoned every day.
I spoke to Veronica, Lizzel and Mecaela.
Wonga's replyOfficial
19 Apr 2023, 07:15Hi Shavani,
Thank you for your response.
Could you kindly provide us with the best possible time and contact number
you assist you accordingly.
In the meantime, please forward a copy of your proof of payment
to *** and we'll escalate the payment to our finance team.
Kind regards,
The Wonga Team.
Thank you for your response.
Could you kindly provide us with the best possible time and contact number
you assist you accordingly.
In the meantime, please forward a copy of your proof of payment
to *** and we'll escalate the payment to our finance team.
Kind regards,
The Wonga Team.
Best regards,
Wonga's reply19 Apr 2023, 07:15
Official
Hi Shavani,
Thank you for your response.
Could you kindly provide us with the best possible time and contact number
you assist you accordingly.
In the meantime, please forward a copy of your proof of payment
to *** and we'll escalate the payment to our finance team.
Kind regards,
The Wonga Team.
Thank you for your response.
Could you kindly provide us with the best possible time and contact number
you assist you accordingly.
In the meantime, please forward a copy of your proof of payment
to *** and we'll escalate the payment to our finance team.
Kind regards,
The Wonga Team.
Best regards,
sN
shavani N's updateReviewer Update
19 Apr 2023, 10:18You can contact me anytime my number is
*** / I D no ***
Its a private reply now .
*** / I D no ***
Its a private reply now .
sN
shavani N's update19 Apr 2023, 10:18
Reviewer Update
You can contact me anytime my number is
*** / I D no ***
Its a private reply now .
*** / I D no ***
Its a private reply now .
Wonga's replyOfficial
19 Apr 2023, 10:48Hi Shavani,
Thank you for your response.
As per our telephonic conversation,
we can confirm that the manual payment made is seen as an additional
payment towards your account and we are unable to top the debit orders.
Your account is not in arrears thus your account not being handed over to one of
our debt collections agencies to setup payment arrangement.
Kind regards,
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we can confirm that the manual payment made is seen as an additional
payment towards your account and we are unable to top the debit orders.
Your account is not in arrears thus your account not being handed over to one of
our debt collections agencies to setup payment arrangement.
Kind regards,
The Wonga Team.
Best regards,
Wonga's reply19 Apr 2023, 10:48
Official
Hi Shavani,
Thank you for your response.
As per our telephonic conversation,
we can confirm that the manual payment made is seen as an additional
payment towards your account and we are unable to top the debit orders.
Your account is not in arrears thus your account not being handed over to one of
our debt collections agencies to setup payment arrangement.
Kind regards,
The Wonga Team.
Thank you for your response.
As per our telephonic conversation,
we can confirm that the manual payment made is seen as an additional
payment towards your account and we are unable to top the debit orders.
Your account is not in arrears thus your account not being handed over to one of
our debt collections agencies to setup payment arrangement.
Kind regards,
The Wonga Team.
Best regards,