RN
Roche N

1 reviews | Active since Jun 2015

21 Apr 2022, 09:00

Wonga - ********* and a Joke

Did an application on 14/04/2022 and still waiting for the funds. (21/04/2022). For the past 3 days Ive been phoning Wonga customer care and everyday agents came with empty words. Today I spoke to a wonga agent and I was informed they had a system issue and will only be resolved today, meaning then the payments will be made and maybe within the next 48 hours the funds will reflect. More than a week waiting for funds and for 3 days the agents came with empty sentences. At this rate it will be payday before getting the funds from Wonga, and If on payday a wonga debit order is deducted prior to the funds of wonga being in my account, I will lay a formal complaint at the NCR, and a possible ***** case against wonga. The agent was even laughing - Shamil or something. They are *********, unprofessional and since they laugh at you, a JOKE.

0
Replies (1)
Wonga
Wonga's reply21 Apr 2022, 09:15
Official
Hi  Roche, 

We sincerely apologize for the inconvenience caused.

We can assure you that is not the Wonga way and we will take this 

matter up internally.

Please provide us with your ID number to access your account and 

investigate who assisted you in our contact center?

We will feed back to you with a formal response once our investigation is concluded.

Thank you for your patience.

The Wonga Team.