Wonga taking money and not returning it

You only got 1 star because I cant complete this form without selecting a star... should have had negative ratings, more like -2 for ****py service and an extra negative for stupidity. Lets make it -3.. Wonga owe me R163 which they took without my permission.

I have worked with Wonga for a while off and on depending on how my finances have behaved. I December of 2018 i agreed... (technically clicking on agree on the online form, not seeing the 16th December 2018 selected, stupid assumption on their part) the short of it is I needed to pay additional costs for 'late' payment when their system tried to debit on the 16th December2018... (Yeah right!!!!). Not every soul in our country gets paid on the 16th Dec, some of us work for ****ty employers too.

Anyway, I went back and forth trying to get proof of me accepting this agreement and after 2 weeks (shocking, its vitual .. how hard can this be) I received it. By this time they had 'handed me over' for R90 believe it or not to 'Blake and Assoc'. OK, so after receiving the proof, I pay the extra cost. and it (doubled between Wonga and Blake overnight.)

Now you see Wonga, currently I suspect its their fault since they collected the funds again on the 24th January 2019 and up until now I cannot get this money returned to me.

Both 'Blake and Associates' and Wonga are passing the blame between each other, quite honestly I don't care but am truly amazed that they cannot get this figured out, pathetic, stupid customer service or whatever you wanna call it.