Wonga taking 200% interest.
I took out a small loan from Wonga, which I paid on the 1st of March. On the 4th they billed me, I emailed to no response. Today they have decided to collect the money again. So I have paid the loan and now getting the money taken from the account twice after it's been paid.
I regret using their services. Even back alley loan sharks don't take money after you have paid them. Yet Wonga is deducting monies at will.
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
08 Mar 2022, 07:31Hi Vuyolwethu,
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply08 Mar 2022, 07:31
Official
Hi Vuyolwethu,
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
Best regards,
's updateReviewer Update
08 Mar 2022, 10:42Thank you for the response. My ID is ***, I am Vuyolwethu Mkhuseli Xulu
's update08 Mar 2022, 10:42
Reviewer Update
Thank you for the response. My ID is ***, I am Vuyolwethu Mkhuseli Xulu
Wonga's replyOfficial
08 Mar 2022, 10:52Hi Vuyolwethu,
Thank you for your response.
We can confirm that your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be refunded.
Kindly allow 24-48 working hours to process your payment.
We also marked your account as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be refunded.
Kindly allow 24-48 working hours to process your payment.
We also marked your account as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply08 Mar 2022, 10:52
Official
Hi Vuyolwethu,
Thank you for your response.
We can confirm that your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be refunded.
Kindly allow 24-48 working hours to process your payment.
We also marked your account as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be refunded.
Kindly allow 24-48 working hours to process your payment.
We also marked your account as a matter of urgency.
Thank you for your patience.
The Wonga Team.
Best regards,
's updateReviewer Update
08 Mar 2022, 10:54Thank you yet again. This is the first time having problems with your services and I have to say I am really disappointed. You have always been great and good on my credit record. I am just confused what could have caused this.
's update08 Mar 2022, 10:54
Reviewer Update
Thank you yet again. This is the first time having problems with your services and I have to say I am really disappointed. You have always been great and good on my credit record. I am just confused what could have caused this.
's updateReviewer Update
08 Mar 2022, 11:01I see a email from Wonga saying that the matter is resolved? How is that possible? I don't understand, how have they come to that conclusion?
Please explain this to me.
Please explain this to me.
's update08 Mar 2022, 11:01
Reviewer Update
I see a email from Wonga saying that the matter is resolved? How is that possible? I don't understand, how have they come to that conclusion?
Please explain this to me.
Please explain this to me.
Wonga's replyOfficial
08 Mar 2022, 11:02Hi Vuyolwethu,
Thank you for your response.
We apologize for any inconvenience caused.
We can assure you that your query will be resolved
within 24-48 working hours and we
hope to be of service to you in the future.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We apologize for any inconvenience caused.
We can assure you that your query will be resolved
within 24-48 working hours and we
hope to be of service to you in the future.
Thank you for your patience.
The Wonga Team.
Best regards,
Wonga's reply08 Mar 2022, 11:02
Official
Hi Vuyolwethu,
Thank you for your response.
We apologize for any inconvenience caused.
We can assure you that your query will be resolved
within 24-48 working hours and we
hope to be of service to you in the future.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We apologize for any inconvenience caused.
We can assure you that your query will be resolved
within 24-48 working hours and we
hope to be of service to you in the future.
Thank you for your patience.
The Wonga Team.
Best regards,