RB
Rohan B
1 reviews | Active since Nov 2013
30 Jul 2019, 12:48
WONGA SUCKS
I settled my account yesterday (29.7.2018) via Easypay. I even emailed them the receipt. Today I noticed that the account wasn't settled, and that the settlement amount increased.
Every time I try to phone them, I hold on for over 20 minutes before someone answers. Eventually when I get rid of that nauseating music in my ears, the person on the other side cannot hear me. The fault is clearly on their side as I can clearly hear the consultant.
Wonga is a mess now a days, they should get order in their house.
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Replies (2)
Wonga's replyOfficial
30 Jul 2019, 13:56Hi Rohan,
Thank you for settling your account.
We're sorry to hear that you were unable to reach our Contact Centre. We are experiencing high volumes.
Bonita from our Customer Resolutions team will contact you immediately, so we can investigate this matter.
Thank You
The Wonga Team
Thank you for settling your account.
We're sorry to hear that you were unable to reach our Contact Centre. We are experiencing high volumes.
Bonita from our Customer Resolutions team will contact you immediately, so we can investigate this matter.
Thank You
The Wonga Team
Best regards,
Wonga's reply30 Jul 2019, 13:56
Official
Hi Rohan,
Thank you for settling your account.
We're sorry to hear that you were unable to reach our Contact Centre. We are experiencing high volumes.
Bonita from our Customer Resolutions team will contact you immediately, so we can investigate this matter.
Thank You
The Wonga Team
Thank you for settling your account.
We're sorry to hear that you were unable to reach our Contact Centre. We are experiencing high volumes.
Bonita from our Customer Resolutions team will contact you immediately, so we can investigate this matter.
Thank You
The Wonga Team
Best regards,
Wonga's replyOfficial
30 Jul 2019, 14:33Thank you for chatting to Bonita.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Best regards,
Wonga's reply30 Jul 2019, 14:33
Official
Thank you for chatting to Bonita.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're thrilled that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Best regards,