LM
Lucy M
1 reviews | Active since Jul 2016
16 Feb 2021, 13:26
Wonga still no update
Your account is still appearing under my credit score report yet i have paid it in full in October 2020 please update your system as this is affecting my credit score!!
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Replies (1)
Wonga's replyOfficial
17 Feb 2021, 08:46Hi Lucy,
We're so sorry for any inconvenience caused.
We have reviewed your account and can confirm that on the 25th of January
when you logged your previous Hello Peter complaint
we escalated your details to all credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus has any backlogs but we have
escalated your details to have an urgent update.
We will now re-escalate your details and should your account still
not be updated then you are more than welcome to contact
the credit bureaus directly.
Thank you.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed your account and can confirm that on the 25th of January
when you logged your previous Hello Peter complaint
we escalated your details to all credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus has any backlogs but we have
escalated your details to have an urgent update.
We will now re-escalate your details and should your account still
not be updated then you are more than welcome to contact
the credit bureaus directly.
Thank you.
The Wonga Team.
Best regards,
Wonga's reply17 Feb 2021, 08:46
Official
Hi Lucy,
We're so sorry for any inconvenience caused.
We have reviewed your account and can confirm that on the 25th of January
when you logged your previous Hello Peter complaint
we escalated your details to all credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus has any backlogs but we have
escalated your details to have an urgent update.
We will now re-escalate your details and should your account still
not be updated then you are more than welcome to contact
the credit bureaus directly.
Thank you.
The Wonga Team.
We're so sorry for any inconvenience caused.
We have reviewed your account and can confirm that on the 25th of January
when you logged your previous Hello Peter complaint
we escalated your details to all credit bureaus to have your ITC profile updated.
It is unknown if the credit bureaus has any backlogs but we have
escalated your details to have an urgent update.
We will now re-escalate your details and should your account still
not be updated then you are more than welcome to contact
the credit bureaus directly.
Thank you.
The Wonga Team.
Best regards,