GF
Grashenka F

1 reviews | Active since Aug 2021

24 Aug 2021, 11:55

Wonga Sold My Paid Up Loan to Nimble Group ( This is a Major Consumer Violation)

Wonga Sold my paid-up loan to Nimble Group. It was and still is a struggle to get hold of them telephonically as their agents kept dropping my calls when I queried why nimble listed me when I paid up my loan.

Upon Querying my issue via e-mail, the lack of urgency to resolve my issue is quite disheartening as they clearly have no governance protocols in place to protect consumers.

Wonga's lack of ethics and integrity has severely impacted my credit score which I was building up as I was planning on buying a house by the end of this month. Wonga's actions have left me emotionally devastated.

0
Replies (4)
GF
Grashenka F's update27 Aug 2021, 09:02
Reviewer Update
Wonga has still not contacted me.
Wonga
Wonga's reply30 Aug 2021, 09:54
Official
Hi Grashenka,

Apologies for any in convenience caused.

In order for us to resolve your query, kindly confirm your ID number in order for us to allocate your Wonga account and assist you with this issue.

Thank you for your patience.

The Wonga Team. 
GF
Grashenka F's update31 Aug 2021, 15:07
Reviewer Update

Yet again your lack of urgency and total disregard for my personal information is very concerning.

Kindly have one of your consultants contact me. This is a public forum and you have not left any forwarding contact details.





Wonga
Wonga's reply01 Sept 2021, 08:19
Official
Hi Grashanka,

We're sorry that you feel that way.

Unfortunately due to our high call volumes our agents are unable to make outbound calls.

Our contact centre is open between 07:00 - 19:00, you may contact us on ***.

Thank you for your patience.

The Wonga team.