WONGA Settlement payment

Item: Wonga
Rating: 1
Author: Beauty N

I made a card payment of R1,294.36 on 24 December 2025 on my Wonga Profile and this was a settlement payment using my ABSA bank card.

The payment reflects on my bank statement as a POS purchase, however the company says they cannot allocate it.

I have provided my bank statement and transaction screenshot, but I am still being told the payment cannot be traced.

This was not an EFT, so no proof of payment can be generated by the bank.

I am requesting assistance to trace and allocate the payment correctly.

Helpful (0)

Replies (2)

Wonga's replyOfficial

20 Jan 2026, 11:46

Hi Beauty

We are sorry to learn that your experience with us was less than great.

Late allocations on card payments made from your profile are very unusual. I am currently investigating with our tech team and will provide feedback shortly.

Kind regards
The Wonga team

Best regards,

Wonga's reply20 Jan 2026, 11:46

Official

Best regards,

Wonga's replyOfficial

20 Jan 2026, 12:13

Hi Beauty

Thanks so much for giving us the opportunity to look into your issue.

I can confirm that we have resolved the issue. You should see the payment reflecting on your account now and your account status is closed.

Apologies again for the back and forth with our call centre and the effort you needed to go through to get this resolved.

Regards
Lameez

Best regards,

Wonga's reply20 Jan 2026, 12:13

Official

Best regards,