Wonga Service and Customer Service Pathetic

I settled my loan a week ago and requested a paid up letter as I require this URGENTLY on the same day.

The service agent told me that it takes up to 72 hours for the payment to reflect on their side. I called back the Monday (it was well past 72 business hours). The payment had still not been allocated to my account. The Wednesday, still nothing. Its frustrating having to deal with such service and to top it off, They never respond to your emails. After a week of emails...zero response. Its pathetic, please use another financial provider maybe Direct Axis as they are excellent with their service. Go where you money and time is worth, these people at Wonga dont respect it!