Wonga seriously need to shine up on their customer service. Read the review. Sure you can see the problem on your accounting system

With my current loan with Wonga, I have once again paid two installments in one month. After missing the debit order date due to funds not reflecting in my bank account the Friday , I immediately received a text to say my account handed over to debt collectors. The Monday, ADRS contacted me and I had given my word to do the payment the next day as I had just gotten home after a weeks stay in hospital into the provided account. Which I have paid into before. So I know it's legit. Tuesday came. And I did what I had promised , and rightly so as it was money I had to pay back. Only to take my car in for its annual service and when collecting my car, card declined. Checking my statement Wonga had debited my account after , the very next day. After I was told to make the payment into their account. I have since tried various platforms, wonga collections and this so called customer care aswell as ADRS but it's just a fruitless effort no one gets back to me. I have since accrued all kinds of charges on my banking account for funds not being available as well as having people calling to pay my accounts, and to top it off, my bank phoning daily to rectify my negative account. I'm pretty sure Wonga won't be paying all the unnecessary costs that have now racked up , affecting my name and never mind my credit score. I would like to know how on earth this can happen to so many people, going by the reviews. We take these loans for a purpose. Not to pay all we have to this credit provider in one month and sit and have to deal with the constant calls and unnecessary stress. How can I be told my account is handed over to a debt collector, just a few days after the due date , have a payment arrangement set up , yet the debit order is not canceled. And then to try and get your money back is even more distressing. I had to walk 12km in 40 degrees to fetch my sobbing child at school , who was sittimg with a complete stranger because I could get my car out of the dealership . I had contacted wonga and informed them I needed that money but here we are, 1 week later, and no resolve. This is absolutely unacceptable. Never mind the money , but for child to have to be scared on the side of the road because of someone not doing their job is ghastly service. I have now forwarded probably my billionth email and expect the funds back immediately. I have a family to feed Wonga...your customer care/ support is non existent. I don't expect a response either. I just want my money back in my account. I've stuck to the agreement therefore this credit provider should do the same. This is the 3rd consecutive loan I've had problems with. Definitely will be the last. This has cost me almost thrice what it should've. I would much rather struggle along and be happy than deal with this nonsense. Unacceptable