DB
David B

1 reviews | Active since Aug 2020

13 Aug 2020, 20:20

WONGA SA SUCKS

Hi i am a very ****ed off customer of Wonga. If i can recall i was about 1 months in arrears after taking a 6 month loan. I then was handed over to HTN attorneys and we made arrangments to pay the outstanding debt over a 3 month period, i then paid i think the first month and second month i could not pay, but the month thereafter i paid again, and the following month again. End of July which was suppose to be less then the amount that was debited. Then i phoned and requested a refund from HTN attorneys and they said i had to call Wonga which i could not get out to them as they diverted their number to HTN attorneys. Then i made contact with Wonga agent via the chat and this person said that i still owed them R505, so i told them it could not be as i was told i was paid up, then i receive again an email that i was handed over to HTN attorneys and i am so furious at this time. Please can someone help me solve this dispute feom this stupid company and uneducated people that works for Wonga and HTN attorneys and also forgot to mention one of the people that i spoke to at the attorneys office sais they habe only a record of me making one payment of the outstanding balance but i have it all on my bank statement. Please can someone close Wonga SA down as they are **********. I need my refund and paid up letter please what ever miscommunication happened between Wonga and HTN attorneys has got nothing to do with me

0
Replies (5)
Wonga
Wonga's reply14 Aug 2020, 09:07
Official
Hi David,

We humbly apologize for any inconvenience caused.

Please send us a private message with your ID number 

and we will investigate what transpired on your account.

You can be assured that your query will be resolved.

Kind Regards

The Wonga Team.

Best regards,

DB
David B's update14 Aug 2020, 09:15
Reviewer Update
Ok so i will need an email address or some form of contact beside your phone number. You have my details so you can email me and i will reply on that!
Wonga
Wonga's reply20 Aug 2020, 14:50
Official
Hi David

Yes you are correct when you say we have your details but for us to access your account  and to investigate your complaint,  we need your ID number or the loan account number.

Your are welcome to email us your details to ***

Kind regards
The Wonga Team

Best regards,

DB
David B's update20 Aug 2020, 14:57
Reviewer Update
I have sent my details to customer care and had no response so you may call me on my cell number which you and HTN Attorneys has and i thank you so until i hear back from you with a paid up letter you can contact me on my email address given on my account 
DB
David B's update20 Aug 2020, 14:57
Reviewer Update
My ID is ***