Wonga refusing to close the account and refund

Item: Wonga
Rating: 1
Author: Hlengiwe M

I have settled the account with Wonga 3 January a month ago. Till today they don't want to close my account and refund the credit. I've sent proof of payments and I've called customer care several time with no joy.i don't want the refund anymore I just want the account closed

Helpful (0)

Replies (1)

Wonga's replyOfficial

06 Feb 2023, 08:08

Hi Hlengiwe,

We sincerely apologize for the inconvenience caused.

We have reviewed what has transpired on your account and can confirm

that your account has been paid in full.

We have escalated your account to our technical team to have your loan status updated.

Please allow 24-48 working hours for the account to be updated.

Thank you for your patience.

The Wonga Team.

Wonga's reply06 Feb 2023, 08:08

Official