Wonga refusing me to settle my account

Item: Wonga
Rating: 1
Author: Thabo L

Wonga is refusing to provide me with the updated account balance and account number where I can settle my account. As a consumer in terms of NCR I cannot be denied the right to pay my account even though I am under debt review. what is concerning is the unwillingness of Wonga to make it possible for me to settle my account.

Helpful (0)

Replies (4)

Wonga's replyOfficial

11 Oct 2019, 08:15

Hi Thabo,

We're sorry to hear about your experience.

Please note that there is a Debt Review process where we provide balances to your debt counselor.

Please send us a private message with your ID number and contact number so we can contact you and investigate this matter.

Thank You
The Wonga Team

Best regards,

Wonga's reply11 Oct 2019, 08:15

Official

Best regards,

Thabo L's updateReviewer Update

11 Oct 2019, 10:18

*** , Cell: ***

Thabo L's update11 Oct 2019, 10:18

Reviewer Update

*** , Cell: ***

Wonga's replyOfficial

11 Oct 2019, 10:22

Thank you. We will contact you soon.

Best regards,

Wonga's reply11 Oct 2019, 10:22

Official

Thank you. We will contact you soon.

Best regards,

Wonga's replyOfficial

11 Oct 2019, 11:19

Thank you for chatting to Sonja.

We're happy that she could explain our Debt Review process to you.

As discussed, please send us your 17.W and clearance certificate.

Kindly re-rate our service and have a great day further.

Best regards,

Wonga's reply11 Oct 2019, 11:19

Official

Best regards,