PM
Palesa M
1 reviews | Active since Oct 2021
03 Mar 2022, 23:32
Wonga refuse with my refund of R8400
good day ,
I took a consolidation with Nedbank on the 19th of February , and Wonga was among the people on the list Nedbank PAID off an amount of R8400 and Nedbank gave me a consolidation letter indicating the amount and the funds were paid into Wonga's ABSA account. after few days i called Wonga and they denied that the payment was not made and has not been received. since the 19th February. ....Nedbank did they're best to work hand in hand with Wonga but they dont want to co-operate ,they keep on saying money was not received and we must give them proof of payment to show that this was settled, Nedbank has been in contact with ABSA and they confirm that payment is currently in Wongas account ........i dont understand why they dont want to accept and confirm that payment was received and the consolidation letter i sent to them they keep on saying is not sufficient to prove, ....all i want them to do is to refund me back that money cause i only realized after the consolidation that account was paid already end of Jan 2022 so they need to give me back my R8400 i demand it, i have send close to 15 emails they dont even bother to comeback , i have called the callcentre spoKe to Layla and they keep on causing me to run around like a fool, is 12 days and they dont even bother to work with me to get this resolved, the worsed institution ever horrible, i have been their client for all these years and repaying my loans and this is how they treat me ......i demand that money now .
Helpful (0)
Replies (20)0
Replies (20)
Wonga's replyOfficial
04 Mar 2022, 08:02Hi Palesa,
We humbly apologize for any inconvenience caused.
Your query has been escalated to our finance team and they have confirmed
that your consolidation payment made on the 19/02/2022 for the amount of R8437.00 does not reflect on our side.
However, the payment that you made on the 28/01/2022 for R8466..82 is reflecting.
Kindly go into the bank and advise Nedbank to give us a call.
We will to speak to them directly or get another proof of payment.
Thank you for your response.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Your query has been escalated to our finance team and they have confirmed
that your consolidation payment made on the 19/02/2022 for the amount of R8437.00 does not reflect on our side.
However, the payment that you made on the 28/01/2022 for R8466..82 is reflecting.
Kindly go into the bank and advise Nedbank to give us a call.
We will to speak to them directly or get another proof of payment.
Thank you for your response.
The Wonga Team.
Wonga's reply04 Mar 2022, 08:02
Official
Hi Palesa,
We humbly apologize for any inconvenience caused.
Your query has been escalated to our finance team and they have confirmed
that your consolidation payment made on the 19/02/2022 for the amount of R8437.00 does not reflect on our side.
However, the payment that you made on the 28/01/2022 for R8466..82 is reflecting.
Kindly go into the bank and advise Nedbank to give us a call.
We will to speak to them directly or get another proof of payment.
Thank you for your response.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Your query has been escalated to our finance team and they have confirmed
that your consolidation payment made on the 19/02/2022 for the amount of R8437.00 does not reflect on our side.
However, the payment that you made on the 28/01/2022 for R8466..82 is reflecting.
Kindly go into the bank and advise Nedbank to give us a call.
We will to speak to them directly or get another proof of payment.
Thank you for your response.
The Wonga Team.
PM
Palesa M's updateReviewer Update
04 Mar 2022, 08:25Nedbank contact Centre has been InTouch with you guys couple of times and none of your staff seem to be willing to assist ,my question is how come ABSA can pick up the payment from their side and Wonga cant pick it up, have they been in contact with ABSA to find out ? Nedbank called Absa and they confirmed that payment is there and screenshot of proof was sent to them .the only consolidation letter is what i have as proof
PM
Palesa M's update04 Mar 2022, 08:25
Reviewer Update
Nedbank contact Centre has been InTouch with you guys couple of times and none of your staff seem to be willing to assist ,my question is how come ABSA can pick up the payment from their side and Wonga cant pick it up, have they been in contact with ABSA to find out ? Nedbank called Absa and they confirmed that payment is there and screenshot of proof was sent to them .the only consolidation letter is what i have as proof
Wonga's replyOfficial
04 Mar 2022, 08:32HI Palessa,
Thank you for your response.
Kindly forward the screenshot that was given to Nedbank by ABSA.
Our finance team is trying their best to assist you with the refund
and we need your assistance.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Kindly forward the screenshot that was given to Nedbank by ABSA.
Our finance team is trying their best to assist you with the refund
and we need your assistance.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Mar 2022, 08:32
Official
HI Palessa,
Thank you for your response.
Kindly forward the screenshot that was given to Nedbank by ABSA.
Our finance team is trying their best to assist you with the refund
and we need your assistance.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Kindly forward the screenshot that was given to Nedbank by ABSA.
Our finance team is trying their best to assist you with the refund
and we need your assistance.
Thank you for your patience.
The Wonga Team.
PM
Palesa M's updateReviewer Update
04 Mar 2022, 09:22 image.png 17.55 KBhi , This is the screenshot from Nedbank Payment centre and ABSA confirmed with nedbank that the payment is there in your account. this has been such an inconvenience caused and is giving stressful nights . i will also send this to your customercare@wonga and collection @wonga ....i hope they will find it .
Regards
palesa
Regards
palesa
PM
Palesa M's update04 Mar 2022, 09:22
Reviewer Update
image.png 17.55 KBhi , This is the screenshot from Nedbank Payment centre and ABSA confirmed with nedbank that the payment is there in your account. this has been such an inconvenience caused and is giving stressful nights . i will also send this to your customercare@wonga and collection @wonga ....i hope they will find it .
Regards
palesa
Regards
palesa
Wonga's replyOfficial
04 Mar 2022, 11:01HI Palesa,
Thank you for your response.
We have notified the finance team to take a look at the emails they received from you.
They will now liaise with you via email.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have notified the finance team to take a look at the emails they received from you.
They will now liaise with you via email.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Mar 2022, 11:01
Official
HI Palesa,
Thank you for your response.
We have notified the finance team to take a look at the emails they received from you.
They will now liaise with you via email.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We have notified the finance team to take a look at the emails they received from you.
They will now liaise with you via email.
Thank you for your patience.
The Wonga Team.
PM
Palesa M's updateReviewer Update
04 Mar 2022, 14:49I am not going anywhere with this , now your team what's the account Nedbank used to make a payment because the screenshot i sent them is not valid /insufficient . last week they wanted a consolidation letter which i shared with them is still not valid, what else do i have to do to get this resolved. all i am asking the team if they have tried to contact Absa to find out those funds are somewhere or a letter or confirmation from ABSA advising that no payments allocated as Nedbank claimed to have confirmed with them...and we will have to send that letter or confirmation FROM Absa to nedbank.....this is DEBT am owing to Nedbank and these funds where paid to Wonga...pls can you team go extreme mile to get this sorted even to contact ABSA .
PM
Palesa M's update04 Mar 2022, 14:49
Reviewer Update
I am not going anywhere with this , now your team what's the account Nedbank used to make a payment because the screenshot i sent them is not valid /insufficient . last week they wanted a consolidation letter which i shared with them is still not valid, what else do i have to do to get this resolved. all i am asking the team if they have tried to contact Absa to find out those funds are somewhere or a letter or confirmation from ABSA advising that no payments allocated as Nedbank claimed to have confirmed with them...and we will have to send that letter or confirmation FROM Absa to nedbank.....this is DEBT am owing to Nedbank and these funds where paid to Wonga...pls can you team go extreme mile to get this sorted even to contact ABSA .
Wonga's replyOfficial
04 Mar 2022, 16:07Hi Palesa,
Thank you for your response.
We are liaising with the finance team to get your query resolved,
our finance team is requesting the account number that Nedbank used to make the payment.
Finance is currently trying to get your payment allocated to your account
and unfortunately we cannot get the communication between them and ABSA.
Thank you for your response.
The Wonga Team.
Thank you for your response.
We are liaising with the finance team to get your query resolved,
our finance team is requesting the account number that Nedbank used to make the payment.
Finance is currently trying to get your payment allocated to your account
and unfortunately we cannot get the communication between them and ABSA.
Thank you for your response.
The Wonga Team.
Wonga's reply04 Mar 2022, 16:07
Official
Hi Palesa,
Thank you for your response.
We are liaising with the finance team to get your query resolved,
our finance team is requesting the account number that Nedbank used to make the payment.
Finance is currently trying to get your payment allocated to your account
and unfortunately we cannot get the communication between them and ABSA.
Thank you for your response.
The Wonga Team.
Thank you for your response.
We are liaising with the finance team to get your query resolved,
our finance team is requesting the account number that Nedbank used to make the payment.
Finance is currently trying to get your payment allocated to your account
and unfortunately we cannot get the communication between them and ABSA.
Thank you for your response.
The Wonga Team.
PM
Palesa M's updateReviewer Update
05 Mar 2022, 12:58Good day
I have sent through another proof of payment to customer@Wonga and to your collection team
I have sent through another proof of payment to customer@Wonga and to your collection team
PM
Palesa M's update05 Mar 2022, 12:58
Reviewer Update
Good day
I have sent through another proof of payment to customer@Wonga and to your collection team
I have sent through another proof of payment to customer@Wonga and to your collection team
Wonga's replyOfficial
07 Mar 2022, 08:50Hi Palesa,
Thank you for your response.
We can confirm that we received the proof of payment,
however it does not have the account number that Nedbank used
to make the payment.
Thank you for your response.
The Wonga Team.
Thank you for your response.
We can confirm that we received the proof of payment,
however it does not have the account number that Nedbank used
to make the payment.
Thank you for your response.
The Wonga Team.
Wonga's reply07 Mar 2022, 08:50
Official
Hi Palesa,
Thank you for your response.
We can confirm that we received the proof of payment,
however it does not have the account number that Nedbank used
to make the payment.
Thank you for your response.
The Wonga Team.
Thank you for your response.
We can confirm that we received the proof of payment,
however it does not have the account number that Nedbank used
to make the payment.
Thank you for your response.
The Wonga Team.
PM
Palesa M's updateReviewer Update
07 Mar 2022, 09:24Hi ,
Can i ask what would Nedbank account number do to help with this investigation really Wonga. come on now. what are they going to do with the Nedbank account number? will this be a solution to get this money .
Can i ask what would Nedbank account number do to help with this investigation really Wonga. come on now. what are they going to do with the Nedbank account number? will this be a solution to get this money .
PM
Palesa M's update07 Mar 2022, 09:24
Reviewer Update
Hi ,
Can i ask what would Nedbank account number do to help with this investigation really Wonga. come on now. what are they going to do with the Nedbank account number? will this be a solution to get this money .
Can i ask what would Nedbank account number do to help with this investigation really Wonga. come on now. what are they going to do with the Nedbank account number? will this be a solution to get this money .
Wonga's replyOfficial
07 Mar 2022, 10:26Hi Palesa,
Thank your for your response.
The account number will definitely be a great help to our finance team.
Thank you for your response.
The Wonga Team.
Thank your for your response.
The account number will definitely be a great help to our finance team.
Thank you for your response.
The Wonga Team.
Wonga's reply07 Mar 2022, 10:26
Official
Hi Palesa,
Thank your for your response.
The account number will definitely be a great help to our finance team.
Thank you for your response.
The Wonga Team.
Thank your for your response.
The account number will definitely be a great help to our finance team.
Thank you for your response.
The Wonga Team.
PM
Palesa M's updateReviewer Update
14 Mar 2022, 16:43Good day
Can you please advise what is the progress on my refund I've been getting massages saying my query has been resolved.
And Nedbank has been in touch with your team 2
Can you please advise what is the progress on my refund I've been getting massages saying my query has been resolved.
And Nedbank has been in touch with your team 2
PM
Palesa M's update14 Mar 2022, 16:43
Reviewer Update
Good day
Can you please advise what is the progress on my refund I've been getting massages saying my query has been resolved.
And Nedbank has been in touch with your team 2
Can you please advise what is the progress on my refund I've been getting massages saying my query has been resolved.
And Nedbank has been in touch with your team 2
Wonga's replyOfficial
16 Mar 2022, 08:38Hi Palesa,
Nedbank has not been in contact with us.
Our finance team did not receive what was requested.
Thank you for your patience.
The Wonga Team.
Nedbank has not been in contact with us.
Our finance team did not receive what was requested.
Thank you for your patience.
The Wonga Team.
Wonga's reply16 Mar 2022, 08:38
Official
Hi Palesa,
Nedbank has not been in contact with us.
Our finance team did not receive what was requested.
Thank you for your patience.
The Wonga Team.
Nedbank has not been in contact with us.
Our finance team did not receive what was requested.
Thank you for your patience.
The Wonga Team.
PM
Palesa M's updateReviewer Update
17 Mar 2022, 10:23Hi , Your team confirmed that the payment was received and it has been allocated to my account it should reflect in the next 24-48 hours ,the email was send on the 15th March 2022 pls check with your guys. .. what exactly are u saying here.????
PM
Palesa M's update17 Mar 2022, 10:23
Reviewer Update
Hi , Your team confirmed that the payment was received and it has been allocated to my account it should reflect in the next 24-48 hours ,the email was send on the 15th March 2022 pls check with your guys. .. what exactly are u saying here.????
Wonga's replyOfficial
17 Mar 2022, 11:19Hi Palesa,
Thank you for your response.
Your account is still under investigation, but we will definitely follow up
and get back to you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Your account is still under investigation, but we will definitely follow up
and get back to you via our email platform.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Mar 2022, 11:19
Official
Hi Palesa,
Thank you for your response.
Your account is still under investigation, but we will definitely follow up
and get back to you via our email platform.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
Your account is still under investigation, but we will definitely follow up
and get back to you via our email platform.
Thank you for your patience.
The Wonga Team.
PM
Palesa M's updateReviewer Update
17 Mar 2022, 12:29what is going on here, what games are u guys playing here, you have communicated and advised that the payment will be done within 24-48 hours and now this ,am not going to accept this kind of *********** from WONGA !!!!!! this is totally unacceptable you cannot be playing around with customers like this ,you are emotionally abusing me, where is customer care why do u devalue clients like this .....am seems like am not getting anywhere with this how many investigations are u going to do .....u said the payment is there and i will get money within 24-48 hours i want my money Wonga ......i need to log another complain via ombudsman. it seems like u dont understand what u are doing to us !!!!!!!!!!!! if that payment doesn't reflect tomorrow am taking this further i heard enough of this abuse.
PM
Palesa M's update17 Mar 2022, 12:29
Reviewer Update
what is going on here, what games are u guys playing here, you have communicated and advised that the payment will be done within 24-48 hours and now this ,am not going to accept this kind of *********** from WONGA !!!!!! this is totally unacceptable you cannot be playing around with customers like this ,you are emotionally abusing me, where is customer care why do u devalue clients like this .....am seems like am not getting anywhere with this how many investigations are u going to do .....u said the payment is there and i will get money within 24-48 hours i want my money Wonga ......i need to log another complain via ombudsman. it seems like u dont understand what u are doing to us !!!!!!!!!!!! if that payment doesn't reflect tomorrow am taking this further i heard enough of this abuse.
PM
Palesa M's updateReviewer Update
17 Mar 2022, 12:32image.png 33.08 KB
PM
Palesa M's update17 Mar 2022, 12:32
Reviewer Update
image.png 33.08 KB
Wonga's replyOfficial
17 Mar 2022, 13:39Hi Palesa,
We humbly apologize for any inconvenience caused.
Please advise Nedbank to get in touch with us in order to finalize
your payment.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Please advise Nedbank to get in touch with us in order to finalize
your payment.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Mar 2022, 13:39
Official
Hi Palesa,
We humbly apologize for any inconvenience caused.
Please advise Nedbank to get in touch with us in order to finalize
your payment.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Please advise Nedbank to get in touch with us in order to finalize
your payment.
Thank you for your patience.
The Wonga Team.
PM
Palesa M's updateReviewer Update
17 Mar 2022, 13:50i don't need your apology cause you don't care Wonga . i just need people to know how you treat customers you don't value them . i heard enough of u guys ..you forever looking for excuses not to refund this money Nedbank will contact u again .....but mean time am logging another compliant elsewhere .
PM
Palesa M's update17 Mar 2022, 13:50
Reviewer Update
i don't need your apology cause you don't care Wonga . i just need people to know how you treat customers you don't value them . i heard enough of u guys ..you forever looking for excuses not to refund this money Nedbank will contact u again .....but mean time am logging another compliant elsewhere .
Wonga's replyOfficial
17 Mar 2022, 15:59Hi Palesa,
We will wait on the call from the Nedbank.
Thank you for your patience.
The Wonga Team.
We will wait on the call from the Nedbank.
Thank you for your patience.
The Wonga Team.
Wonga's reply17 Mar 2022, 15:59
Official
Hi Palesa,
We will wait on the call from the Nedbank.
Thank you for your patience.
The Wonga Team.
We will wait on the call from the Nedbank.
Thank you for your patience.
The Wonga Team.