PB
Petronella B

1 reviews | Active since Dec 2012

22 Feb 2018, 11:33

WONGA REFUSE PAYMENTS

Wonga handed me over to Landua Attorneys which send a garnish order to my work for deduction of R150,00 monthly on my salary. During last year I have notice that this garnish order is now taking to long and think by myself that it was supposed to settle already. I made a follow up at my HR department which refer me to Qlink to whom arrangements is done for the garnish order. I make a copy of my salary advice and email the scan copy to somebody who assisted me with my debtors. He get hold of a copy of a letter from Wonga that it was fully paid on 29 February 2016. Still did the garnish order goes on! Wonga was contacted notice them that they own me R2850. During September 2017, payment was done to me in my bank account for R983,87??? After contacting Wonga and query about the money that was paid and the shortage, it was told to me that Landau Attorneys still own them the money. When I contacted Landau, they told me they don't have any payments left, they already pay it out to Wonga. Mr Bradley Tunmer, who is of assistance with my debtors, send numeriously emails to Wonga and Landau, without any success. Yesterday was enough and I contact Landau Attorneys, looking for the attorney himself, but Tshepo was of assistance, quit friendly, gaves me his direct nr and asked for time when I notice to him that I am going to the media. In short notice he did phone me back, asking for me to email my bank details to him and he was at accounts, they will make a payment R425,87 into my account. I would like to know, since September 2017 to garnish went off further @ R150 monthly till end January 2018. The deductions stops now after taking further with my Finance department, now, October - January give you the amount of R600,00 and still outstanding R174,13??? The amount paid out by Wonga, R983,87 out of R2850 of the amount, still owning R1866,13 the payment to me. I will never recommends Wonga to anybody and be on the whats out of Landau Attorneys. The money of R425,87 was like understanding, paid out in to my bank account yesterday, nothing yet!!!! I am not sure if they will ever pay it out. Trust that HelloPeter will be of assistance to handle this case of for me.

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Replies (8)
PB
Petronella B's update27 Feb 2018, 13:45
Reviewer Update
Wonga contacts me (Shirley) regarding my review to Hello Peter. She make excuse about everything and promise to give me feedback on Monday, 26 February 2018. Monday afternoon, after no news, I contact Wonga and ask to speak to Shirley, after they asked me about what it is and with whom they talking, notifying them it is regarding Hello Peter review that was placed. They are sorry, she is in a meeting and not available and if she can contacts me (taking my contact details etc). Today, 27 February 2018, I try again to get hold of her, without success, she is not available. How is it possible, a money lender, if they know they already get the money back, even more, not to pay it back and why only an amount and not everything. They even cannot sent a statement to my debtor which assist me with my payments of my debtors. I have a letter that Wonga received the outstanding money and was closed February 2016 and since then money still went of directly from my salary through Landau Attorneys. Amount paid back was around R928 from Wonga and what about the outstanding still owing me. Also did I contact Landau, they noticed that they don't have money of Wonga. Last year September 2017, Qlink "stop" the garnishorder from my salary without success, which I contact Landau they own me money from September until end January 2018 (R150 x 6 = R600) and they make a payment of R425,87, where is the rest? Wonga? Landau?
Wonga
Wonga's reply27 Feb 2018, 14:59
Official

Hi Petronella,

We sincerely apologize for the inconvenience and delay in feedback. We will make sure that Shelley contacts you immediately so your query can be resolved.

Thank You,

Wonga Team

Best regards,

Wonga
Wonga's reply27 Feb 2018, 15:15
Official

Hi Petronella,

Shelley has contacted you, however, she could not get hold of you. Please provide us with a preferred call back number and preferred call back time.

We look forward to hearing from you.

Thank You,

Wonga Team

Best regards,

PB
Petronella B's update27 Feb 2018, 15:24
Reviewer Update
Wonga Team I don't see any miss call on my office land line or on my cell phone. Please let her try again, I am in my office. Thanks P Botha
Wonga
Wonga's reply27 Feb 2018, 15:27
Official

Hi Petronella,

Shelley tried contacting you on your cell phone number: ***, however, the phone was just ringing.

Please provide us with your office land line number.

Thank You,

Wonga Team

Best regards,

Wonga
Wonga's reply27 Feb 2018, 15:27
Official

Hi Petronella,

Shelley tried contacting you on your cell phone number: ***, however, the phone was just ringing.

Please provide us with your office land line number.

Thank You,

Wonga Team

Best regards,

PB
Petronella B's update27 Feb 2018, 15:33
Reviewer Update
The phone is next to me, no calls coming through, let her try my landline please,
PB
Petronella B's update14 Mar 2018, 15:36
Reviewer Update
Thank you Shelley from Wonga for your updating telephonically. Much appreciated. Still awaited my promised statement from Wonga and Landau Attorneys (final).