Hellopeter
Share Your Experience
MS
Max S

1 reviews | Active since Apr 2024

14 Feb 2025, 13:30

Wonga Refund

I've been waiting two weeks to receive a refund. My account was debited twice in January, after being settled in December. I've sent numerous emails, I've called, received empty promises. So frustrating and totally unfair. Dissatisfied with the service received. The worst.

0
Replies (3)
Wonga
Wonga's reply14 Feb 2025, 15:33
Official
 Hi Max 

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your registered Name and Surname so we may assist further.

Thanks,The Wonga Team
Wonga
Wonga's reply18 Feb 2025, 09:50
Official
Hi  Max

Thank-you for your feedback. 

Please bear with us while we investigate, we will be in touch to provide feedback shortly.

Thanks,
The Wonga Team 
 
Wonga
Wonga's reply18 Feb 2025, 11:05
Official
Hi Max

Thank-you for your patience while we investigated your account. 

We have processed a refund R3022.08 into your bank account. 
Please allow approximately 24-48 hours for the funds to reflect.


We have also app**** your discounted settlement and can confirm that your Wonga loan is currently paid in full. 

Thanks,
The Wonga Team