MR
Miemie R
1 reviews | Active since Nov 2019
16 Sept 2021, 13:49
Wonga poor service
I paid my account up in April 2021 requested a paid up letter needless to say i never received one and now Wonga handed me over to Nimble Group for collections !!!!! This is pathethic
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
16 Sept 2021, 14:00Hi Derek,
We sincerely apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that your loan has been settled and paid in full.
You received a settlement discount and it has updated on the system.
We have requested that our Collections team extracts your account from
Norman Bissett and Associates and have our debt collections agency
email you a paid up letter and update your ITC profile.
Once again, we're so sorry for any inconvenience caused.
Kind Regards
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that your loan has been settled and paid in full.
You received a settlement discount and it has updated on the system.
We have requested that our Collections team extracts your account from
Norman Bissett and Associates and have our debt collections agency
email you a paid up letter and update your ITC profile.
Once again, we're so sorry for any inconvenience caused.
Kind Regards
The Wonga Team.
Wonga's reply16 Sept 2021, 14:00
Official
Hi Derek,
We sincerely apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that your loan has been settled and paid in full.
You received a settlement discount and it has updated on the system.
We have requested that our Collections team extracts your account from
Norman Bissett and Associates and have our debt collections agency
email you a paid up letter and update your ITC profile.
Once again, we're so sorry for any inconvenience caused.
Kind Regards
The Wonga Team.
We sincerely apologize for any inconvenience caused.
We have reviewed what transpired on your Wonga account and can confirm
that your loan has been settled and paid in full.
You received a settlement discount and it has updated on the system.
We have requested that our Collections team extracts your account from
Norman Bissett and Associates and have our debt collections agency
email you a paid up letter and update your ITC profile.
Once again, we're so sorry for any inconvenience caused.
Kind Regards
The Wonga Team.
MR
Miemie R's updateReviewer Update
16 Sept 2021, 14:11Sorry is not good enough as i am listed at FNB!!! i request a formal letter stating the above mentioned to be send to me on *** which i will be able to provide FNB with and i request that you copy me in the mails send to ITC to clear my record! This is unacceptable to say the least! I want a paid up letter to be send to me which was also requested numerous times with out any luck!
MR
Miemie R's update16 Sept 2021, 14:11
Reviewer Update
Sorry is not good enough as i am listed at FNB!!! i request a formal letter stating the above mentioned to be send to me on *** which i will be able to provide FNB with and i request that you copy me in the mails send to ITC to clear my record! This is unacceptable to say the least! I want a paid up letter to be send to me which was also requested numerous times with out any luck!
Wonga's replyOfficial
16 Sept 2021, 14:51Hi Hi Derek,
Thank you for your response.
As advised in our previous response we are awaiting on our Collections team to extract
your account from Norman Bissett and Associates
and they will email you a paid up letter and update your ITC profile.
We can request that you be included in the email to have your details updated but they
have their own processes and will be able to confirm if that request can be actioned.
Kind Regards
The Wonga Team.
Thank you for your response.
As advised in our previous response we are awaiting on our Collections team to extract
your account from Norman Bissett and Associates
and they will email you a paid up letter and update your ITC profile.
We can request that you be included in the email to have your details updated but they
have their own processes and will be able to confirm if that request can be actioned.
Kind Regards
The Wonga Team.
Wonga's reply16 Sept 2021, 14:51
Official
Hi Hi Derek,
Thank you for your response.
As advised in our previous response we are awaiting on our Collections team to extract
your account from Norman Bissett and Associates
and they will email you a paid up letter and update your ITC profile.
We can request that you be included in the email to have your details updated but they
have their own processes and will be able to confirm if that request can be actioned.
Kind Regards
The Wonga Team.
Thank you for your response.
As advised in our previous response we are awaiting on our Collections team to extract
your account from Norman Bissett and Associates
and they will email you a paid up letter and update your ITC profile.
We can request that you be included in the email to have your details updated but they
have their own processes and will be able to confirm if that request can be actioned.
Kind Regards
The Wonga Team.
MR
Miemie R's updateReviewer Update
16 Sept 2021, 15:01I noted your previous response ito collection team to extract my account but as i mentioned previously i need this apology on a letterhead to provide FNB with this!
What is the turn around time for the ITC update?
Yes can you request them to do that -
What is the turn around time for the ITC update?
Yes can you request them to do that -
MR
Miemie R's update16 Sept 2021, 15:01
Reviewer Update
I noted your previous response ito collection team to extract my account but as i mentioned previously i need this apology on a letterhead to provide FNB with this!
What is the turn around time for the ITC update?
Yes can you request them to do that -
What is the turn around time for the ITC update?
Yes can you request them to do that -
Wonga's replyOfficial
16 Sept 2021, 15:25Hi Derek,
Thank you for the update.
We have sent the request to our legal team and requested that
your request be actioned and the letter be emailed to you.
We will feed back to you with a formal response once we receive feedback.
Once an update request is sent to all credit bureaus their turn around time can be
5-30 days depending on their backlog.
Kind Regards
The Wonga Team.
Thank you for the update.
We have sent the request to our legal team and requested that
your request be actioned and the letter be emailed to you.
We will feed back to you with a formal response once we receive feedback.
Once an update request is sent to all credit bureaus their turn around time can be
5-30 days depending on their backlog.
Kind Regards
The Wonga Team.
Wonga's reply16 Sept 2021, 15:25
Official
Hi Derek,
Thank you for the update.
We have sent the request to our legal team and requested that
your request be actioned and the letter be emailed to you.
We will feed back to you with a formal response once we receive feedback.
Once an update request is sent to all credit bureaus their turn around time can be
5-30 days depending on their backlog.
Kind Regards
The Wonga Team.
Thank you for the update.
We have sent the request to our legal team and requested that
your request be actioned and the letter be emailed to you.
We will feed back to you with a formal response once we receive feedback.
Once an update request is sent to all credit bureaus their turn around time can be
5-30 days depending on their backlog.
Kind Regards
The Wonga Team.
MR
Miemie R's updateReviewer Update
01 Oct 2021, 10:19Good Day,
I am still waiting for the apology letter together with my ITC clearance as it still seems to reflect on my record you did mention 5-30 days depending on backlog however this is due to YOUR WONGA incompetence and not my fault therefor i expect escalation hereof!
I am still waiting for the apology letter together with my ITC clearance as it still seems to reflect on my record you did mention 5-30 days depending on backlog however this is due to YOUR WONGA incompetence and not my fault therefor i expect escalation hereof!
MR
Miemie R's update01 Oct 2021, 10:19
Reviewer Update
Good Day,
I am still waiting for the apology letter together with my ITC clearance as it still seems to reflect on my record you did mention 5-30 days depending on backlog however this is due to YOUR WONGA incompetence and not my fault therefor i expect escalation hereof!
I am still waiting for the apology letter together with my ITC clearance as it still seems to reflect on my record you did mention 5-30 days depending on backlog however this is due to YOUR WONGA incompetence and not my fault therefor i expect escalation hereof!
Wonga's replyOfficial
01 Oct 2021, 10:40Hi Derek,
Thank you for your response.
We can confirm that we have escalated your account to all credit bureaus to have
your ITC profile updated as a matter of urgency.
Our finance team has emailed you your paid up letter as
confirm that your account has been updated.
We have re-escalated your account to our legal team requesting a letter of apology.
We will liaise with you via a formal response.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we have escalated your account to all credit bureaus to have
your ITC profile updated as a matter of urgency.
Our finance team has emailed you your paid up letter as
confirm that your account has been updated.
We have re-escalated your account to our legal team requesting a letter of apology.
We will liaise with you via a formal response.
Thank you for your patience.
The Wonga Team.
Wonga's reply01 Oct 2021, 10:40
Official
Hi Derek,
Thank you for your response.
We can confirm that we have escalated your account to all credit bureaus to have
your ITC profile updated as a matter of urgency.
Our finance team has emailed you your paid up letter as
confirm that your account has been updated.
We have re-escalated your account to our legal team requesting a letter of apology.
We will liaise with you via a formal response.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We can confirm that we have escalated your account to all credit bureaus to have
your ITC profile updated as a matter of urgency.
Our finance team has emailed you your paid up letter as
confirm that your account has been updated.
We have re-escalated your account to our legal team requesting a letter of apology.
We will liaise with you via a formal response.
Thank you for your patience.
The Wonga Team.