1 reviews | Active since Sept 2021
Wonga Poor Service
I have used your services twice over a 6 month period and have repaid my installments every month on the time as required by wonga, and have never missed 1 payment. I have all the proof as well.
I have completely settled my account and allowed to re-apply according to wonga however for some reason wonga is not approving me due to being flagged even though I have paid on time every month.
Poor services from the financial team not updating my account, they only updated it to say I can re-apply only to find out I have been flagged. They say I've missed a payment however I have all the proof on my bank statements that show I have been debited by wonga.
If I didn't pay then where is the money that was debited? like I said before I have all the proof of payments / debit order reflecting on my bank statements.
Please assist and update my account on yourside and with the credit bureau. The service is shocking and should be addressed at once...
We're so sorry for any inconvenience caused.
We can confirm that your current loan was repaid and is settled in full.
The last payment was debited via our Debi check platform and your account has updated.
An urgent update request has been sent to all credit bureaus to have your ITC profile updated.
The 6 online applications that was submitted was Declined based on various factors
that are taken into account.
Wonga abides by the rules and regulations set out by the NCA
and all applications are individually assessed and never guaranteed.
We hope to be of service to you in the near future.
Kind Regards,
The Wonga Team.
Best regards,
We're so sorry for any inconvenience caused.
We can confirm that your current loan was repaid and is settled in full.
The last payment was debited via our Debi check platform and your account has updated.
An urgent update request has been sent to all credit bureaus to have your ITC profile updated.
The 6 online applications that was submitted was Declined based on various factors
that are taken into account.
Wonga abides by the rules and regulations set out by the NCA
and all applications are individually assessed and never guaranteed.
We hope to be of service to you in the near future.
Kind Regards,
The Wonga Team.
Best regards,
I have proof I have been debited on the of 1st of July, 30 July & 1st of September, therefore no payment was debited in August.
The operator on the customer care line informed me I have been flagged due to missing a payment in August, therefore my application has been declined whereas you are stating that my account is settled in full...
The confusion is MISLEADING.
When can I expect the confirmation letter of my account being settled and when will my ITC profile be updated?
Kind Regards
I have proof I have been debited on the of 1st of July, 30 July & 1st of September, therefore no payment was debited in August.
The operator on the customer care line informed me I have been flagged due to missing a payment in August, therefore my application has been declined whereas you are stating that my account is settled in full...
The confusion is MISLEADING.
When can I expect the confirmation letter of my account being settled and when will my ITC profile be updated?
Kind Regards
Thank you for your response.
We apologize for the miscommunication and can assure you we will take this matter up internally.
We have requested that our finance team emails you a paid up letter as confirmation
that your loan was settled and paid in full.
Regarding your ITC profile, once your loan is settled, the system automatically sends an
update request to all credit bureaus to have your ITC report updated.
Should it not be updated, please email us a copy of your credit report to
*** and we will send an urgent request
to have your details updated.
Kind Regards,
The Wonga Team.
Best regards,
Thank you for your response.
We apologize for the miscommunication and can assure you we will take this matter up internally.
We have requested that our finance team emails you a paid up letter as confirmation
that your loan was settled and paid in full.
Regarding your ITC profile, once your loan is settled, the system automatically sends an
update request to all credit bureaus to have your ITC report updated.
Should it not be updated, please email us a copy of your credit report to
*** and we will send an urgent request
to have your details updated.
Kind Regards,
The Wonga Team.
Best regards,