TP
Tyron P

1 reviews | Active since Aug 2026

17 Aug 2026, 13:15

Wonga Payday Loans ***********s

This company is absolutely appalling.

They don't have a customer care number where you can speak to a real person.

I am trying to update my cellphone number for the past 2 weeks because I can't login to my account because I don't have access to my old phone number registered on the wonga account hence I am unable to get the otp.

The number on the website doesn't give you the option.

I have sent so many emails to them explaining this to hem but they still telling me to login and go to my details which I cannot so because my old number is registered on the account.

I have requested for them call me and do it over the phone which they refused.

I have wastes so much of . money on airtime and data which I don't have and still have not been assisted I will like to register a formal complaint against the company Wonga Payday Loans.

They where very quick to debit my account twice one debit was not even valid but they cannot assist customers.

The customer care phone number is an AI bot and cannot assist us.

I am writing this review because I have been trying to get this sorted over the past 2 weeks and I have emails to prove it

0
Replies (4)
Wonga
Wonga's reply17 Aug 2026, 13:39
Official
Hi Tyron,

We sincerely apologise for the delay and the difficulty you've experienced trying to get hold of us. We understand how frustrating it is when you need assistance and can't reach someone when you need to.

We're currently working on some exciting improvements to our contact centre, which we're looking forward to introducing in the next quarter. These changes are focused on making it easier and faster for our customers to reach us and receive the support they need. 🚀

In the meantime, we don't want to leave you waiting. We've tried calling you several times on the number linked to this query, but unfortunately, our calls have gone to voicemail.

Please let us know a suitable time for us to call you, and we'll arrange to get in touch.

Thank you for your patience, Tyron. We appreciate the opportunity to make this right and assist you. 💙

Kind regards,
Wonga

Best regards,

TP
Tyron P's update17 Aug 2026, 15:02
Reviewer Update
Please call me on ***
TP
Tyron P's update17 Aug 2026, 15:03
Reviewer Update
My phone battery died it's now charged and I can take ur call so please can you guys call me urgently now
Wonga
Wonga's reply17 Aug 2026, 15:40
Official
Hi Tyron,

Thank you for taking our call. 

We can confirm your enquiry was successfully resolved.

Kind regards,
Wonga

Best regards,